Summary
Overview
Work History
Education
Skills
Timeline
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Alison McNett

Jeanerette,LA

Summary

Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Walgreens in medication dispensing and patient confidentiality. Enhanced pharmacy workflow and improved customer satisfaction through effective problem-solving and team collaboration. Committed to maintaining high standards of accuracy and compliance in all pharmacy operations.

Overview

7
7
years of professional experience

Work History

Pharmacy Technician

Walgreens
07.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.

Customer Service Associate

Walgreens
08.2020 - 07.2021
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Worked with floor team and managers to meet wide range of customer needs.

Assistant Housekeeping Manager

Home 2 Suite Hotel
04.2020 - 08.2020
  • Implemented effective training programs for housekeeping personnel.
  • Oversaw daily operations of the housekeeping team.
  • Inspected and cleaned rooms, then communicated availability to front desk.
  • Maintained inventory of cleaning supplies to ensure readiness.
  • Helped the manager with scheduling.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.

House Keeper

Home 2 Suite Hotel
04.2018 - 04.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Education

Undergraduate - Medical Records

University of Phoenix
Tempe, AZ
12.2019

High School Diploma - General Studies

Westgate High School
New Iberia, LA
08.2012

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Pharmacy ethics
  • Supply restocking
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Drug safety
  • Labeling accuracy
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medicare and medicaid process
  • Drug inventory management
  • Verifying orders
  • Receiving incoming supplies
  • Medication storage procedures
  • Secure storage of medications
  • OTC recommendations
  • FDA drug safety guidelines
  • Patient education and counseling
  • New hire onboarding
  • Troubleshooting malfunctioning equipment
  • FDA and HIPAA compliance
  • Billing support
  • Resolving customer issues
  • Customer service
  • Data entry
  • Attention to detail
  • Prioritization and organization
  • Cash register operations
  • Certified pharmacy technician (cpht)
  • Relationship building
  • Patient profile setup
  • Resolving complaints
  • Employee training
  • Medical insurance claims processing

Timeline

Pharmacy Technician

Walgreens
07.2021 - Current

Customer Service Associate

Walgreens
08.2020 - 07.2021

Assistant Housekeeping Manager

Home 2 Suite Hotel
04.2020 - 08.2020

House Keeper

Home 2 Suite Hotel
04.2018 - 04.2020

Undergraduate - Medical Records

University of Phoenix

High School Diploma - General Studies

Westgate High School

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Alison McNett