Alison Mentzel
Appleton,WI
Summary
Proven multitasker and effective communicator, I excelled at Sentry Insurance by surpassing productivity targets and enhancing team performance through constructive feedback. At Walgreens, my leadership as Assistant Store Manager boosted customer satisfaction and employee retention. Skilled in inventory management and fostering positive work environments, I consistently achieved results by leveraging organizational and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
The past fourteen years I have been focused on being a homemaker for my husband and children. It was our desire for me to be home to raise and train our children and give great attention to teaching them how to be responsible, kind and productive members of our community and schools. It has been an honor and blessing to be with them full time. During this time I had the opportunity to volunteer in my daughter's classrooms helping with small groups, projects, one on one tutoring, field trips and other tasks the teachers needed. I have also been a Bible class teacher for many years teaching students ranging from age four to fourteen. These past years have cultivated my desire to continue working in an environment taking pride in the growth of our younger generations.
Overview
4
4
years of professional experience
Work History
Rater 1
Sentry Insurance
06.2008 - 03.2010
- Completed required training modules promptly, ensuring up-to-date knowledge of project requirements.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
- Supported management in identifying trends affecting rating consistency across the team, leading to targeted interventions for improvement.
- Bolstered overall rater confidence through consistent mentorship from more experienced peers.
- Improved overall team performance by providing constructive feedback to peers during calibration sessions.
- Increased understanding of complex concepts through regular collaboration with fellow raters and supervisors.
- Participated actively in team meetings, sharing insights that contributed towards better decision-making processes among raters and managers alike.
- Maintained a high level of productivity by efficiently managing time and prioritizing tasks.
- Exceeded productivity targets while maintaining attention to detail and focus on quality outcomes.
- Working independently within deadlines, effectively balancing workload without sacrificing quality results.
Assistant Store Manager
Walgreens
10.2005 - 06.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Bachelor of Arts - Broadcast Journalism
University of Minnesota - Twin Cities
Minneapolis, MN05.2005
High School Diploma -
Waupaca High School
Waupaca, WI05.2001
Skills
Organized, responsible, eager to learn
Great communication skills
Ability to multitask
Works well with others
Upbeat, positive attitude
Timeline
Rater 1
Sentry Insurance
06.2008 - 03.2010
Assistant Store Manager
Walgreens
10.2005 - 06.2008
Bachelor of Arts - Broadcast Journalism
University of Minnesota - Twin Cities
High School Diploma -
Waupaca High School