Alison Mesick
Altamont,NY
Summary
Determined and organized individual with strong customer service, cash handling and leadership experience. I thrive in a busy environment and multitask efficiently. I'm seeking new opportunities to grow in a dynamic, people-centered work place!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead
Get Air Trampoline Park
07.2024 - Current
- Supervise team in daily operations, ensuring safety protocols and service standards were consistently met.
- Resolve guest concerns and conflicts promptly with professionalism and empathy, ensuring positive outcomes and guest satisfaction.
- Facilitate multiple birthday parties a weekend for families providing a fun, structured experience while supporting parents needs.
- Clean party rooms promptly to ensure space for back to back events.
- Trained new team members by relaying information on company procedures and safety requirements.
- Handle cash discrepancies and refunds with accuracy and attention to detail.
- Multitask effectively in a high traffic environment, ensuring guests are safe and satisfied.
Team Member
Get Air Trampoline Park
11.2022 - 07.2024
- Assisted in maintaining a clean and safe environment for guests.
- Monitored guest safety during trampoline activities to prevent injuries.
- Collaborated with team members to ensure efficient operations during peak hours.
- Provided excellent customer service by addressing guest inquiries and concerns promptly.
- Accurately process cash, credit and electronic transactions using a POS system, maintaining balanced registers and adhering to all cash handling procedures.
Education
Guilderland High School
Guilderland Center, NYSkills
- Problem-solving
- Cash handling
- Multitasking
- Customer Service
- Hosting events
- Time Management
- Sales
Certification
CPR
Timeline
Team Lead
Get Air Trampoline Park
07.2024 - Current
Team Member
Get Air Trampoline Park
11.2022 - 07.2024
Guilderland High School
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