Open To Work
Alison Miller
Tucson,AZ
Summary
15+ years of experience in behavioral health, social and community services. Proven expertise in developing and evaluating comprehensive care plans, facilitating crisis interventions, with a strong emphasis on collaborating with community agencies to enhance member support. Demonstrated leadership in training staff and managing client programs, with a strong focus on crisis management and conflict resolution. Committed to improving service delivery and outcomes for individuals with diverse needs through comprehensive care assessments and personalized intervention strategies.
Overview
18
18
years of professional experience
Work History
Care Manager
Preferred Care at Home
01.2026 - 04.2026
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Maintained detailed records in compliance with agency standards and regulations.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Fostered relationships with external agencies to facilitate comprehensive support for patients' needs.
- Developed personalized care plans to meet individual patient needs and improve health outcomes.
- Fostered relationships with external vendors and partners to maximize resource utilization and collaboration opportunities.
Human Services Specialist II
Department of Developmental Disabilities
11.2021 - 01.2026
- Drive a vehicle to conduct onsite visits to members’ homes, schools and/or program sites to develop relationships and to discuss service needs and supports
- Develop, write, review, monitor and evaluate Individual Support Plan (ISP) in accordance with mandated timeliness and document individual progress and concerns, and complete appropriate referrals to community agencies
- Research community for available resources to meet needs identified in ISP and to inform member of resource options
- Facilitate meetings and program visits to assist with member/family choices; Complete referrals for assessed/covered services
- Collaborate with community agencies to provide assistance and support to members and families in crisis
Residential Technician
The Haven
03.2022 - 07.2025
- Responsible for completing tasks related to management of client behavior in the therapeutic residential program.
- Maintain the client activity schedule, supervise clients, and assists clients in benefiting from program services through the use of appropriate crisis prevention and de-escalation skills.
- Document client behavior, participation in programming, and communicate pertinent client information to other members of the multidisciplinary clinical team.
- Lead the shift and train new employees
Community Life Program Coordinator
Chapel Haven West
07.2016 - 06.2021
- Maintain appropriate documentation (Bi-annual progress notes, daily progress notes, attendance records, incident reports, case notes, emails, etc.)
- Act as a liaison to parents of individuals served and represent company at meetings, case review meetings and in the community.
- Market program to increase enrollment
- Develop ways to expand existing program offerings
- Supervise/train Community Life Program staff
- Organize relief staff schedules
- Attend agency, program, and staff development meetings
- Plan and facilitate weekly activity calendar
- Establish connections in the community
- Create daily lesson plans for clients to continue learning and practicing core curriculum
- Budgeting activities with participants
- Develop strategies to assist students in following their individual support plan
- Administer medications as needed
- Finger Print Clearance Card Obtained
- CPR and First Aid Certified
Program Staff/Job Coach
Chapel Haven West
10.2012 - 07.2016
Behavioral Health Technician
La Paloma Family Services
04.2008 - 05.2012
- Assisting in the assessment of client strengths and weaknesses/developing and writing treatment plans/writing all monthly reports/discharge summaries
- The provision of culturally competent and sensitive interactions with clients and fellow staff members
- Implementation of mission, values and code of ethics
- The provision of Basic Needs
- Crisis intervention
- Recreation coordinator
Behavioral Health Technician
Intermountain Center For Human Development
05.2010 - 10.2011
- Assisting in the assessment of client strengths and weaknesses
- The provision of basic needs
- Crisis intervention
- Group facilitator
Education
Associate in Arts (AA) - Liberal Arts/Sociology
Pima Community College
05.2022
Bachelor of Arts - Liberal Arts
Northern Arizona University
08.2021
Associate of General Studies Degree - General Studies
Pima Community College
Tucson, AZ01.2016
Skills
Program Development and Management
- Case assessments
- Care planning
- Clinical documentation
- Marketing and promotion
- Patient & family support
- Staff scheduling
- Administrative skills
- Recruitment, hiring, and onboarding
Behavioral Health
Community relations
Crisis Intervention
Staff Scheduling
Team management
Substance Use Disorder
Crisis Intervention
Administrative experience
Written and verbal communication
Client needs assessments
Interviewing skills
Multicultural competence
Effective customer communication
Relationship building
Certification
- First Aid Certification
- BLS Certification
- Fingerprint Clearance Card
- Driver's License
Additional Information
Authorized to work in the US for any employer
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$75000/yr - $100000/yrTimeline
Care Manager
Preferred Care at Home
01.2026 - 04.2026
Residential Technician
The Haven
03.2022 - 07.2025
Human Services Specialist II
Department of Developmental Disabilities
11.2021 - 01.2026
Community Life Program Coordinator
Chapel Haven West
07.2016 - 06.2021
Program Staff/Job Coach
Chapel Haven West
10.2012 - 07.2016
Behavioral Health Technician
Intermountain Center For Human Development
05.2010 - 10.2011
Behavioral Health Technician
La Paloma Family Services
04.2008 - 05.2012
Bachelor of Arts - Liberal Arts
Northern Arizona University
Associate of General Studies Degree - General Studies
Pima Community College
Associate in Arts (AA) - Liberal Arts/Sociology
Pima Community College