Alison Morgan
Newark,OH
Summary
Experience Medical Assistant and Medical Receptionist with 10+ years supporting high-volume clinical practices within major healthcare systems. Skilled in patient intake, scheduling, clinical support and provider coordination. Known for reliability, accuracy and strong patient communication
Overview
12
12
years of professional experience
Work History
Inventory Associate
PICS Inventory Specialists
Columbus, OH
10.2025 - Current
- Count retailer merchandise while using specialized equipment
- Upload data to mainframe
Medical Receptionist/Medical Assistant
University Hospitals of Cleveland
North Ridgeville, OH
12.2020 - 06.2025
- Manage front desk and administrative operations for a busy infusion center, including patient check in/check out, insurance verification and payment collection
- Schedule new and follow up appointments while coordinating medication and chair availability and provider time slots
- Handle multi line phone system, patient inquiries and outbound calls with professionalism and discretion
- Maintain office supplies, organize daily nursing schedules and support clinical staff to ensure efficient patient flow
- Complete additional administrative and clinical tasks as assigned my management and nursing staff
Patient Care Nursing Assistant
Cleveland Clinic
Avon, OH
04.2020 - 12.2020
- Supported nursing staff with direct patient care on a fast paced Covid unit
- Obtained and recorded vital signs and patient information accurately
- Assisted patients with daily care, mobility and nutritional needs
- followed strict infection control and PPE protocols in compliance with COVID-19 guidelines
- Provided companionate support to patients and families during a high-stress period
Medical Assistant/Registered Orthopedic Technician
Cleveland Clinic
Avon Lake, OH
03.2014 - 04.2020
- Assisted physicians with patient evaluations, scheduling of appointments and in office procedures
- Obtained and documented vital signs and detailed medical histories
- Managed cast and bracing room, including application, removal, patient education and troubleshooting
- Obtained prior authorizations through insurance companies for medications and treatments prescribed by providers
- Ordered, stocked and maintained medical, cast and office supplies to support daily clinical operations
- Served as office liaison for the emergency management HERT team
- Completed specialized training in emergency management and ALICE protocols
Education
Medical Assisting Diploma - Medical Assisting
Sanford Brown College
Middleburg Heights, Oh10-2010
Skills
- Patient scheduling and coordination of appointments
- Insurance Verification
- Electronic Medical Records (EMR)
- Medical office administration
- Front desk operations
- Multi-line phone system
- Clinical support and patient care
- Patient intake, vital signs and medical histories
- Infection control and safety protocols
- Provider and care team coordination
- Medical supply management
- HIPAA compliance
- Strong patient communication
Timeline
Inventory Associate
PICS Inventory Specialists
10.2025 - Current
Medical Receptionist/Medical Assistant
University Hospitals of Cleveland
12.2020 - 06.2025
Patient Care Nursing Assistant
Cleveland Clinic
04.2020 - 12.2020
Medical Assistant/Registered Orthopedic Technician
Cleveland Clinic
03.2014 - 04.2020
Medical Assisting Diploma - Medical Assisting
Sanford Brown College