Microsoft
Alison Mortensen
San Antonio,Tx
Summary
Results-driven professional in the field of training and development, known for productivity and efficient task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance management systems. Excel at communication, leadership, and problem-solving to effectively drive organizational growth and learning initiatives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Training and Development Coordinator
Flourish Research (Prev. Clinical Trials of Texas)
San Antonio, TX
05.2022 - Current
- Managed the onboarding process for new hires at the site, including facilitating comprehensive training sessions with clinical site staff to ensure ICH E6 and GDP compliance.
- Design and implement engaging annual training programs to promote high-quality standards in clinical trial management for over 300 site staff members.
- Create detailed reports on staff compliance, and provide actionable feedback to enhance team performance.
- Maintained up-to-date knowledge of training trends, developments, and best practices.
- Mentored team members to succeed and advance within department and company.
- Utilized learning management systems (LMS) to administer online training and track employee progress.
Clinical Research Coordinator
Flourish Research (Clinical Trials of Texas)
San Antonio, TX
07.2018 - 05.2022
- Spearheaded the launch and success of rheumatology trials, significantly contributing to the expansion of the clinical trial portfolio.
- Managed and coordinated 12+ studies simultaneously, ensuring high-quality data collection, integrity, and regulatory compliance.
- Ensured participant safety and retention.
- Proficient in EDC, IVRS, CTMS, LMS, and Microsoft products.
- Collaborated with internal departments such as Regulatory Affairs and Data Management to ensure that all studies were conducted in accordance with ICH-GCP guidelines.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
Clinical Research Assistant
Clinical Trials of Texas
San Antonio, TX
02.2017 - 06.2018
- Performed data entry, organized and maintained participant records, and addressed queries in EDC.
- Conducted study clinic visits per protocol.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Participant Recruitment Specialist
Clinical Trials of Texas
San Antonio, TX
01.2016 - 02.2017
- Engaged with potential study participants on the phone for pre-eligibility in clinical trials.
- I collected a comprehensive medical history, discussed study-specific details, and determined eligibility for screening.
- Conducted pre-screens for potential participants on A1c, dermatology BSA, and fatty liver fibroscans.
Front of House Manager
Lion and Rose
San Antonio, TX
01.2008 - 01.2016
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Responsible for ordering supplies necessary for front-of-house operations.
- Conducted regular staff meetings to communicate updates and gather team input.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
General Studies -
Southwestern Illinois College
Belleville, IL01.2002
Skills
- Delivering training programs
- Enhancing employee performance
- Driving organizational growth
- Proficient in Microsoft Products
- Management in customer service
- Engaging diverse audiences
- New hire on-boarding
- Learning management systems
- Employee engagement
Certification
Certified Clinical Research Coordinator (CCRC), Association of Clinical Research Professionals (ACRP), 10/01/21, Present
Accomplishments
- National Honor Society Inductee- 1998
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPaid sick leave401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The only way to do great work is to love what you do."
-Steve Jobs
Software
Timeline
Training and Development Coordinator
Flourish Research (Prev. Clinical Trials of Texas)
05.2022 - Current
Clinical Research Coordinator
Flourish Research (Clinical Trials of Texas)
07.2018 - 05.2022
Clinical Research Assistant
Clinical Trials of Texas
02.2017 - 06.2018
Participant Recruitment Specialist
Clinical Trials of Texas
01.2016 - 02.2017
Front of House Manager
Lion and Rose
01.2008 - 01.2016
Certified Clinical Research Coordinator (CCRC), Association of Clinical Research Professionals (ACRP), 10/01/21, Present
General Studies -
Southwestern Illinois College
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