Alison Mulderrig
San Francisco,CA
Summary
I am an experienced, energetic, and accomplished indictable. Having spent most of my life in the aviation industry, I continue to remain excited, enthusiastic, and firmly committed to represented the company through my commitment to safety, customer satisfaction, brand loyalty, and financial success with on time departures.. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I am eager to learn and willing to take on added responsibilities to meet team goals. I am seeking a position that offers professional challenges utilizing my interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Patent Family Advocate
Kaiser Permanente
San Francisco
09.2018 - Current
- Attend monthly safety and quality meetings
- Work with infectious diseases on preventing infections
- Collaborating with teams on codesigns covering various areas such as gun safely measures, enhanced recovery after surgery, patient comfort initiatives, quiet at night programs, medication side effects, and nutritional services.
- Consulting with design and planning as part of a central expert panel to best optimize hospital space.
- Volunteering to participate in projects aiming at increasing productivity and member satisfaction.
Customer Services Supervisor
Sky Handling Partnerships
Shannon Airport, Ireland
01.2004 - 06.2006
- Coached employees through day-to-day work and complex problems.
- Created customer support strategies to increase customer retention.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Researched and corrected customer concerns to promote company loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Ensured on time departures
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Anticipated areas of concern and worked to avoid problems by enacting prompt solutions.
- Represented the company professionally in appearance,, and through following company procedures and guidelines accurately.
- Remained vigilant at all times to potential security concerns, and worked to avoid conflict through vigilance, courtesy, and active listening.
Cabin Crew Member
Emirates Airlines
Dubai Airport , UAE
03.2002 - 09.2003
- Resolved passenger conflicts and medical emergencies during flights.
- Checked personnel for proper uniforms and safety equipment.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Ensured safety and comfort of customers onboard aircraft.
- Attended numerous workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
Inflight Beauty Therapist
Virgin Atlantic Airways
London Heathrow And Gatwick , England
06.1998 - 02.2000
- Trained with cation crew to ensure all safety standards were met, and that all emergency training was completed.
- Provided complimentary inflight beauty therapy services to passengers during long haul flights
- Assisted with cabin crew services
- Coordinated with the flight deck and cabin crew to make sure that beauty therapy services did not detract from the main safety goals and cabin services essential to the flights
- Represented the airline with impeccable grooming and model behavior
- Worked with flexibility, both in scheduling and volunteering to cover stand-by work opportunities too.
- Represented the company at various promotional events.
Customer Service Supervisor
Servisair
Shannon Airport, Ireland
02.1995 - 05.1998
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Ensured on time departures
- Managed lost baggage services
- Assisted with customs and immigrations
- Supervised customer service agents
- Provided support to help avoid conflict and resolve customer queries and difficulties to mutual satisfaction
Education
Diploma in Education - Science Teacher Education
ITEC
London, England 12.1993
Diplomas in Beauty And Body Therapies - Beauty And Body Therapy
Susan Coen-Cantrell College of Beauty
Galway, Ireland 06.1992
Nursing Student - Nursing
Cork Regional Hospital
Cork, Ireland 02.1990
High School Diploma -
Colaiste Muire
Clare, Ireland 05.1988
Skills
- Excellent critical thinking abilities
- Photographic memory, which ensures excellence in studying and following company guidelines and protocols
- Vast experience in successfully multitasking
- Accomplishing public speaker
- Managerial skills and experience
- Experienced teacher and trainer
- Qualified in first aid and CPR
- I work well under pressure, stay focused and achieve Desired outcomes
- Excellent communication skills
Languages
Irish
Professional Working
German
Limited Working
English
Native or Bilingual
Timeline
Patent Family Advocate
Kaiser Permanente
09.2018 - Current
Customer Services Supervisor
Sky Handling Partnerships
01.2004 - 06.2006
Cabin Crew Member
Emirates Airlines
03.2002 - 09.2003
Inflight Beauty Therapist
Virgin Atlantic Airways
06.1998 - 02.2000
Customer Service Supervisor
Servisair
02.1995 - 05.1998
Diploma in Education - Science Teacher Education
ITEC
Diplomas in Beauty And Body Therapies - Beauty And Body Therapy
Susan Coen-Cantrell College of Beauty
Nursing Student - Nursing
Cork Regional Hospital
High School Diploma -
Colaiste Muire
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