Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alison Murphy

Green River,WY

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Overview

13
13
years of professional experience
1
1
Certification

Work History

911 Communications Supervisor

Sweetwater Combined Communications Joint Powers Board
11.2012 - Current
    • Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
    • Reduced employee turnover by implementing comprehensive training programs for new hires.
    • Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
    • Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
    • Developed and maintained policies and procedures to ensure compliance with regulatory standards.
    • Boosted team morale through regular performance evaluations and constructive feedback sessions.
    • Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
    • Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
    • Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
    • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
    • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Cosmetologist

Aladdins Salon
08.2012 - 02.2013
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Maintained clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure seamless and enjoyable customer experience for all salon clients.

Cosmetologist

MasterCuts - Regis
07.2011 - 08.2012
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Contributed to salon's positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.

Education

Some College (No Degree) - Early Childhood Education

Western Wyoming Community College
Rock Springs, WY

Some College (No Degree) - Cosmetology Education

Southwestern Beauty Academy
Green River

Communications - Emergency Dispatch

Wyoming Law Enforcement Academy
Douglas, WY
12.2013

High School Diploma -

Green River High School
Green River, WY
05.2008

Skills

  • Critical Decision-Making
  • Emergency Management
  • Radio Communications
  • Call Center Operations

Certification

  • PST - Public Safety Telecommunicator
  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch

Timeline

911 Communications Supervisor

Sweetwater Combined Communications Joint Powers Board
11.2012 - Current

Cosmetologist

Aladdins Salon
08.2012 - 02.2013

Cosmetologist

MasterCuts - Regis
07.2011 - 08.2012

Some College (No Degree) - Early Childhood Education

Western Wyoming Community College

Some College (No Degree) - Cosmetology Education

Southwestern Beauty Academy

Communications - Emergency Dispatch

Wyoming Law Enforcement Academy

High School Diploma -

Green River High School

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Alison Murphy