Alison Nabors

Department Manager

Internal Revenue Service, IRS

02.1987 - 09.2022

Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Led a team of professionals to consistently achieve or exceed performance targets.
Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Implemented quality control measures that resulted in improved products or services within the department offerings.
Increased customer satisfaction with proactive issue resolution strategies.
Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Championed customer-first approach, significantly enhancing customer experience and loyalty.