ALISON NOLASCO
Admirative assistant
Clinton,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Language
Work History
Front Office Administrative Assistant
Active Physical Therapy
Piscataway, MD
07.2021 - Current
- Demonstrated strong written communication skills and attention to detail by sending 30-40 emails daily.
- Screened and transferred incoming calls, took messages, and relayed information and documents to internal personnel.
- Updated patient information and insurance details for accurate electronic medical records, ensuring up-to-date and easily accessible patient information.
- Registered patients and completed associated paperwork for accurate records, maintaining organized and reliable patient files.
- Managed over 50 customer calls per day and monitored office supplies by checking inventory and placing orders.
- Implemented a new system for tracking patient appointments, resulting in a 15% decrease in patient no-shows.
Administrative Assistant
Westphalia Dental
Upper Marlboro
03.2021 - 05.2021
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Scheduled office meetings and client appointments for staff teams
- Reduced patient wait times by 30% through effective scheduling and management of appointments..
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Supervisor
Cvs Pharmacy
Allentown
01.2020 - 02.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Educated staff on organizational mission and goals to help employees achieve success
- Evaluated customer needs and feedback to drive product and service improvements
- Frequently inspected production area to verify proper equipment operation
Front - End Supervisor
Ross Dress For Less
Oxon Hill
11.2019 - 12.2020
- Balanced out cash registers at the end of shift
- Managed daily schedules for 25 employees per shift, meeting labor targets set by upper management
- Monitored sales expectations and goals; led my team to exceeding targets for two consecutive quarters
- Provided customer service and assistance to internal and external customers
- LANGUAGES
- Spanish (Native)
- ACCOMPLISHMENTS
- Awarded "Employee of the Month" for providing outstanding administrative support
- Supervised team of 20 staff members
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
Appointment management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded "Employee of the Month" for providing outstanding administrative support.
- Supervised team of 20 staff members.
Timeline
Front Office Administrative Assistant
Active Physical Therapy
07.2021 - Current
Administrative Assistant
Westphalia Dental
03.2021 - 05.2021
Supervisor
Cvs Pharmacy
01.2020 - 02.2021
Front - End Supervisor
Ross Dress For Less
11.2019 - 12.2020