Alison O'Neal
Huntsville,Texas
Summary
To use technical strengths, administrative abilities, organizational proficiency, problem-solving skills, marketing skills, communication skills, and strong work ethic in a new and rewarding position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Human Resource Specialist
Sam Houston State University
Huntsville, TX
07.2023 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Present New Hire Presentation during orientation to Staff/Faculty/Students.
- Review and reporting to make more efficient.
- Maintain Separations Report when notice is received from departments.
- Do wellness presentations across campus to bring awareness of mental health in workplace and to inform employees of our resources.
- Verifications of prior state service and Employment Verifications.
- Complete Employee Count reports for my supervisor.
- Complete Attorney General's report.
- Hold seat on Employee Discount Committee.
One-Stop Center Specialist III - Formerly Financial Aid Assistance III - Customer Service Team
Sam Houston State University
10.2022 - 06.2023
- Assist students that visit One-Stop Center (in person or via phone) with Registration, Financial Aid, and/or Student Account Services issues; troubleshoot and answer questions for each of these departments/areas
- Assist filling out FAFSA application
- Troubleshoot as to why students have not been awarded or awards not dispersed
- Assist in creating new department
- Train student workers in knowledge of all departments
- Manage and respond to emails and chats
- Assists students by phone.
Information Technology Supervisor/Help Desk Supervisor
Collateral Protection Insurance Agency
Huntsville, TX
04.2018 - 10.2022
- Analyze budget and software for new departments
- Utilize Excel to produce reports/loan profiles for lenders
- Implements new workflow process throughout company
- Manage reports via Excel to present to board members for budget purposes
- Program new datafiles with Talend Program using Java
- Work consistently on programming and testing new workflow programming
- Maintain server updates
- Move employee computers; set up work stations
- Set up employee work-from-home computers and equipment
- Reformat computers between employees
- Order company computer equipment
- Maintain loan records with daily/weekly/monthly reports
- Plans out projects and trainings for new company procedures
- Maintained contracts with vendors
- Train and Supervise new IT employees
- Basic upkeep on printers
- Assist in trainings for company website
- Manage Help Desk email for all customers
- Maintain and organize office and lender records
- Apply insurance to bank loans
- Assist lenders with websites
- Send reports and loan status updates to lenders
- Provide executive administrative support to president of company
- Provide Customer Service to lenders via phone and email
- Verify if company is in compliance with each Bank's standards and requirements
- Conducts Audits of Inventory for company
- Practice confidentiality daily on all reports
- Provide customer service via email and telephone
- Analyze reports and files sent from lenders
- Fill in for receptionist when needed
- File documents in main file room
- Liaison for lenders
- Order Supplies when needed
- Organize contact information for each lender
- Prepare reports on daily, monthly, and yearly basis
- Edit and review all reports for grammatical errors before reports are sent to lenders
- Maintain detailed notes and charts for other employees.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Created and terminated user's accounts from start to finish in business applications.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Lead Pharmacy Technician/Technical Support
McNease Drugs
05.2019
- Type prescriptions into Pioneer RX database
- Provide Customer Service to lenders via phone and email
- Provide technical support with the pharmacy website
- Maintain waiting room TV advertisements and audio
- Provide administrative support to the pharmacists
- Attend and Perform web trainings for vendors and new employees
- Research medications for customers
- Work hand in hand with health care providers and insurance companies
- Calculate prescription doses/quantity
- Provide excellent face to face and telephone customer service regarding pharmaceutical/general questions
- Review billing and complete insurance calls for prior authorizations
- Maintain accurate inventory of medication and supplies
- Maintain over the counter inventory
- Work on monthly budgeting for inventory
- Maintained contracts with vendors
- Kept and open line of communication with our vendors
- Balance Accounts Payable and Receivable reports
- Train and Supervise new Technicians and Cashiers with the Pharmacy Tech Program
- Teach new employees the pharmacy guidelines and expectations.
Office Manager
Austin Typewriter & Computer
07.2017 - 04.2018
- Operate and maintain efficient office
- Review Job duties and salary compensation
- Reclassified jobs
- Implement new budget plan
- Review monthly cost analysis and budgeting
- Worked with owner on programming new system to maintain contracts electronically
- Update and maintain customer accounts
- Order printer and computer supplies and equipment
- Face to face and telephone customer service
- Manage customer contracts using Excel
- Worked with owner to market services to large corporations and universities
- Schedule meetings and service appointments for clients
- Order office supplies
- Keep office and supply rooms clean and organized
- Maintain customer relationships
- Supervised service technicians and office assistant
- Maintained safe and efficient workplace
- Maintained customer contracts
- Reviewed and edited month end reports before sent to accountant
- Communicated with vendors to purchase any parts needed for machines
- Conducts Audits of Inventory for parts company would need to maintain contract equipment as well as office parts and supplies.
Bartender
Shenanigans & Confetti's
12.2015 - 03.2017
- Use bartending skills proficiently
- Provide customer service to increase sales
- Worked to advertise concerts and upcoming events.
Manager
Sweet Dough Pretzel (Owned by Mcnease Drugs)
05.2015 - 03.2017
- Supervise and evaluate employees
- Point of sale contact and customer service
- Maintain accurate inventory and cost analysis
- Coordinate advertisement
- Responsible for balancing cash drawer.
Education
72 Hours of College Education -
Sam Houston State University
Huntsville, TX12.2024
High School Diploma -
Huntsville High School
Huntsville06.2012
Skills
- Problem-Solving Skills
- New Hire Onboarding
- Workflow Optimization
- Team Collaboration
- Report Preparation
- Regulatory Compliance
- Insurance Verification
- Staff Development
- Inventory Control
- Performance Assessment
- Employee Relations
- Employee Handbook Development
- Employee Onboarding
- Microsoft Office Proficiency
- Training and Mentoring
- Benefits and Compensation Management
- Recordkeeping
- Leadership Development
Timeline
Human Resource Specialist
Sam Houston State University
07.2023 - Current
One-Stop Center Specialist III - Formerly Financial Aid Assistance III - Customer Service Team
Sam Houston State University
10.2022 - 06.2023
Lead Pharmacy Technician/Technical Support
McNease Drugs
05.2019
Information Technology Supervisor/Help Desk Supervisor
Collateral Protection Insurance Agency
04.2018 - 10.2022
Office Manager
Austin Typewriter & Computer
07.2017 - 04.2018
Bartender
Shenanigans & Confetti's
12.2015 - 03.2017
Manager
Sweet Dough Pretzel (Owned by Mcnease Drugs)
05.2015 - 03.2017
72 Hours of College Education -
Sam Houston State University
High School Diploma -
Huntsville High School