Alison Pfaff

Assistant Program Manager

ShelterCare

Eugene, OR

11.2024 - Current

Facilitated 1:1 sessions with supervised staff to enhance performance and development.
Coordinated PSH Team meetings to discuss ongoing projects and team objectives.
Organized guest speakers for housing specialists and staff meetings to provide insights.
Led PSH Leadership meetings to strategize initiatives and improve service delivery.
Conducted funder meetings to ensure compliance with funding requirements.
Managed LC FUSE Partner Meetings to strengthen collaboration among community partners.
Directed case conferencing sessions for LC Singles and LC FUSE teams for effective case management.
Oversaw agency-level training on Carelogic, SSOM, Service Notes, and incident reporting.
Department processes, such as completing annual assessments, housing changes, etc.
Ensure documentation is completed, and sent to HR.
Approve timecards for pay periods.
Collect and approve EARs for the pay period.
Monthly rent vouchers by the 15th-17th of each month.
Approve rent calculations before they are signed.
Approve eligibility documents before a client is entered into the program.
Send off secure emails for staff.
Review IR's.
Lead participant termination process.
Verify/create starting dates for the 90-day notice.
Track the process for the entire period.
Create and send letters for a 90-day discharge from programs.
Approve time-off requests.
Fill in as needed for missing or absent staff.
Assist in deescalating clients at the gate or in the lobby as needed by the front desk.
Answer grievances as assigned.
Approve expense vouchers for application fees and others as needed.