Alison Philip
Cincinnati
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new role, leveraging strong organizational and communication abilities to contribute to new team.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2021 - Current
- Supervised hourly personnel, providing work direction, motivation, and training
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Coordinated work handoffs and schedules with other Shift Managers
Shift Lead Manager
Culver's Restaurant
06.2018 - 08.2020
- Assisted General Manager in administering policies and practices in areas such as COVID-19 compliance and safety, and quality assurance
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Performed facility checks to verify cleanliness and client safety
- Performed opening and closing of restaurant
Education
Mechanical Engineering
University of Dayton
Dayton, OHSkills
- Customer Service
- Problem Solving
- Team Performance
- Team Development
- Cash handling
- Workplace safety
ACCOMPLISHMENTS
- Led the team to improve customer connection scores from a 14 to a 47.
- Working on project to improve drive times, already seen an average improvement of 15 seconds.
- Increased self-sufficiency, competence and discipline of crew to improve standards of cleanliness, customer connection, and service times.
Timeline
Shift Supervisor
Starbucks
08.2021 - Current
Shift Lead Manager
Culver's Restaurant
06.2018 - 08.2020
Mechanical Engineering
University of Dayton