ALISON POST
Richmond,CA
Summary
Experienced and personable Patient Care Coordinator with a strong ability to connect with individuals and maintain a professional demeanor. Committed to delivering exceptional patient experiences, dedicated to providing top-notch care and ensuring their needs are met. Meticulous in approach, pays close attention to detail and possesses excellent organizational skills, ensuring smooth operations and efficient workflows. Known for enthusiasm and reliability, a dependable employee who consistently goes above and beyond to exceed expectations.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator/Spa Director
The Appearance Care Center at the Maas Clinic
08.2022 - Current
- Manage all aspects of a busy medical spa with a team of four aesthetics nurses including set up for all procedures and treatments, taking patient photos, numbing and consenting of all patients.
- Provide excellent patient service by answering phone calls and scheduling treatments. Provide detailed information regarding a variety of lasers, RF Microneedling, injectable treatments and other non-surgical services. Happily and efficiently check out patients and collect payments.
- Order and maintain inventory for all devices, products, consumables and skin care.
- Follow up on all sales leads within 15 minutes ensuring a high percentage rate of conversion to booking consultations.
Patient Care Coordinator
Illuminate Plastic Surgery
02.2021 - 02.2022
- First point of contact for all potential patients. Established a friendly rapport and relationship with patients with initial phone consultations, providing detailed information while qualifying them as candidates physically and financially. Scheduled and collected fees for in person consultations
- Met with patients post-consult to present surgical quotes. Assisted with financing options including Care Credit. Used a variety of sales techniques to complete sales. Collected payments for surgical fees, operating rooms and anesthesia.
- Scheduled all surgical and non-surgical procedures and treatments, coordinating with outside ORs and anesthesia groups. Scheduled all post-op appointments according to type of surgery performed.
- Using a detailed checklist, ensured that all fees were collected, appropriate consent forms were completed and all materials were ordered in a timely manner prior to surgical date.
- Interfaced with various medical device and supply reps, scheduling lunches, trainings and ensuring all Doctors were being supported by their reps with products and materials.
Front Office Coordinator & Non-Surgical Sales
77 Plastic Surgery
09.2017 - 03.2020
- Answer all phone calls with a friendly and enthusiastic greeting. Provide information to patients and transfer callers to correct department or staff member.
- Manage scheduling of all appointments for patients ensuring Dr.'s clinic schedule has a good flow while minimizing patient waiting times. Input data into multiple scheduling platforms so patients receive appointment confirmations.
- Correspond with patients through email to schedule appointments, provide lab requests and consent forms, follow-up instructions and any other assistance they may need.
- Manage various general office duties such as answering multiple telephone lines, taking messages, scheduling Rep. meetings, ordering lunch, etc.
- Ensure reception area is clean and neat to give visitors a positive impression of the practice.
- Greet each patient pleasantly, offering refreshments and provide friendly, knowledgeable assistance. Room patients in a timely manner.
- Ensure all paperwork is filled out fully by patients including consents, legal and financial documentation and that patient data including demographic and health history is current.
- Adhered to strict HIPAA guidelines at all times.
- Oversee financial operations, producing medical bills, processing payments and preparing daily financial summaries. Manage in-house payment plans for up to 100 patients.
- Ensure each exam room is properly stocked with medications and supplies and maintain clean and organized appearance.
- Set up exam rooms with appropriate medical supplies for consultations and minor in-office cosmetic procedures, including injectables, miraDry, Sotto Pelle and Coolsculpting. Applying numbing patients with topical anesthetic as needed. Thorough clean up and disinfecting of rooms quickly after each patient and procedure.
- Prepare all new patient charts and pull/refile existing patients charts, maintaining them for Dr.'s assessment with necessary medical forms and consents. Use Data Safe for archiving and retrieving charts.
- Input all patient data using inbound marketing and sales platform software.
- Manage patient rewards programs including Aspire and Brilliant Distinctions to ensure patients receive discounts and maintain doctor loyalty and returning visits.
- Kept weekly inventory of all office supplies, non-sterile medical supplies and skin-care products and ordered all as needed from multiple vendors.
- Conducted phone and in-office consultations for non-surgical procedures including Sotto Pelle, miraDry and Injectables, answering all patient questions, providing information and closing the sale with add-on treatments including skin care.
Studio Manager
Wheel House
02.2015 - 08.2017
- Developed highly empathetic long-term client relations and knew several hundred clients by name
- Promptly responded to general inquires from members, staff and clients via e-mail, addressing up to 75 website inquires per day.
- Addressed negative customer feedback and resolved guest complaints immediately.
- Interviewed, hired and trained new quality front desk members. Determined staff promotions and demotions and terminated employees when necessary.
- Conducted quarterly staff meetings.
- Managed payroll and time and attendance systems daily.
- Prepared weekly schedules according to payroll policies, studio need and allowable budgeted hours.
- Managed weekly inventory of all products and supplies needed for studio from multiple vendors. Created and managed online inventory system.
- Selected all retail merchandise from multiple product lines and managed the purchasing process, stock levels and proper pricing.
- Designed engaging displays for all retail and appropriate signage for products and sales promotions.
- Managed the class specific set-up and organization of all equipment for each fitness class.
- Accurately tracked class attendance of up to 150 students at a time to ensure proper instructor and studio payment.
- Promoted club programs, programs and services to members and potential members including providing tours.
- Contributed to social media to increase brand awareness and promote studio.
Education
Bachelor of Science - Criminal Justice
California State University - Chico
Chico, CA2006
Associate of Arts -
Santa Barbara City College
Santa Barbara, CA2003
Skills
- Proficient in Word, Excel, Google Docs, Nextech, PatientNow, TouchMD, Hubspot, Survey Monkey, Weave, Acuity Scheduling, HintMd Typing 45 WPM
- Reliable and punctual, dedicated and dependable
- Excellent multi-tasker, I love being busy!
- Strong interpersonal skills
- Meticulous attention to detail
- Neat, clean and professional appearance with an engaging personality
- Delivers exceptional patient experience
References
Leanna Worrell - Patient Care Coordinator (408) 772-6477
Joey Chang - Medical Assistant (209) 834-6921
Geri Rodriguez - Patient Care Coordinator (650) 509-8849
Kristina Russo - Registered Nurse (914) 805-3780
Timeline
Patient Care Coordinator/Spa Director
The Appearance Care Center at the Maas Clinic
08.2022 - Current
Patient Care Coordinator
Illuminate Plastic Surgery
02.2021 - 02.2022
Front Office Coordinator & Non-Surgical Sales
77 Plastic Surgery
09.2017 - 03.2020
Studio Manager
Wheel House
02.2015 - 08.2017
Bachelor of Science - Criminal Justice
California State University - Chico
Associate of Arts -
Santa Barbara City College
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