Alison Pulido
Orange Park,FL
Summary
A dedicated and dependable person with experience in customer service, including front desk and serving jobs for about three years. Strongly skilled at helping customers, handling tasks, and collaborating with a team. Ready to bring a positive attitude and a strong work ethic to a new role and team.
Overview
2
2
years of professional experience
Work History
Front Desk Assistant
MSM Outdoors
Fernandina Beach, FL
01.2025 - 07.2025
- Received and greeted clients as the first point of contact.
- Multitasked a variety of administrative duties, including taking phone calls, collecting payments, and scheduling clients accordingly.
- Maintained accurate records of guest accounts using computerized systems.
- Handled any customer questions and dissatisfaction by phone, email, or in person, in a timely manner.
- Handled all cash and check payments accurately.
- Contributed to team effort to ensure customer satisfaction.
Server
La Catrina
Middleburg, Florida
09.2024 - 04.2025
- Delivered my best customer service by taking accurate orders and addressing customer needs promptly.
- Memorized many different menu items and helped guide guests with their ideal experience.
- Provided food and drinks to a large number of customers daily, in a timely manner, while working in a fast-paced environment.
- Follow health safety guidelines when preparing and serving food products.
- Managed money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.
Server/Restaurant Hostess
Salsas Mexican Restaurant
Jacksonville, FL
04.2023 - 09.2024
- Greeted customers warmly, and seated them in their desired area, creating a welcoming atmosphere for them.
- Provided exceptional customer service to ensure satisfaction by delivering food and drinks to a large number of customers, as well as communicating with all the staff members while working in a fast-paced environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and serving techniques.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.
Education
Orange Park High School
Orange Park, FLSkills
- Fluent in Spanish and English
- Adaptability
- Schedule and time management
- Multitasking
- Cross-functional collaboration
- Communication skills
- Customer service
- Phone etiquette
- Microsoft Office certified
- Cash handling
- Front desk operations
Languages
Fluent in Spanish and English
Timeline
Front Desk Assistant
MSM Outdoors
01.2025 - 07.2025
Server
La Catrina
09.2024 - 04.2025
Server/Restaurant Hostess
Salsas Mexican Restaurant
04.2023 - 09.2024
Orange Park High School
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