Alison Renfro
Switchboard Operator
Dothan,AL
Summary
Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines. Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 10 years of related experience. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Switchboard Operator
Flowers Hospital
12.2023 - Current
- Provided helpful, informative technical support to customers on product usage and installation.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Answered calls on ring and engaged customers with friendly, professional demeanor.
- Supported customers by managing calls per daily efficiently while maintaining professionalism and upbeat tone.
Group Home Staff Member
Southeast Alabama Youth Services
09.2023 - 01.2024
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Mobilized case management system to document service delivery and case progress.
Collection Agent
Mrs Bpo LLC
06.2020 - 12.2023
- Researched billing errors and discrepancies to initiate corrective action.
- Stayed up-to-date with relevant industry regulations, ensuring full compliance during all collection activities.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Streamlined processes in the collections department, implementing efficient strategies and best practices.
- Generated and distributed monthly customer statements.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked with customer to create debt repayment plan based on current financial condition.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Analyzed customer financial records to determine appropriate payment plan.
- Boosted team morale through active participation in group meetings, contributing innovative ideas that improved overall performance.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Documented customer payment interactions and account statuses for future reference.
- Identified and contacted customers with overdue accounts to address payment status.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained accurate records of customer accounts, payments and payment plans.
- Achieved performance goals on consistent basis.
- Reduced bad debt losses through proactive collection efforts and accurate account monitoring.
- Prepared detailed reports on collection activities, identifying trends or areas requiring additional attention for management review.
- Managed a large portfolio of accounts, prioritizing action based on risk level and potential revenue recovery.
- Entered client details and notes into system for interdepartmental access and review.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Conducted thorough research to locate hard-to-find debtors for successful collections.
- Maintained high volume of calls and met demands of busy and productive group.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Developed and documented collection procedures and policies to comply with government regulations.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Supported legal proceedings related to debt recovery cases by preparing documentation accurately and thoroughly.
- Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Collaborated with other departments to verify customer compliance with payment plans.
- Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Established relationships with customers to encourage payment of delinquent accounts.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Investigated customer credit references and approved credit lines.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Evaluated debtor creditworthiness by analyzing financial statements, conducting background checks, and assessing risk factors.
- Assisted in training new hires, sharing knowledge on effective collection techniques and compliance requirements.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Responded to customer inquiries and provided detailed account information.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Minimized credit exposure risks by providing insightful recommendations on credit extensions or adjustments based on debtor evaluations.
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed debtor payments and updated accounts to reflect new balance.
- Collected on delinquent accounts to reduce overdue balances.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Prepared and submitted legal documents to initiate court proceedings.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
Cashier Team Lead
CITGO
10.2018 - 03.2020
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Processed refunds and exchanges in accordance with company policy.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Led cashiers and associates in providing thoughtful customer service.
- Learned duties for various positions and provided backup at key times.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Caregiver
Oxford Home Health
06.2016 - 12.2017
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Maintained entire family's schedule and organized events.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Recorded status and duties completed in logbooks for management.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Assisted with daily living activities, running errands, and household chores.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Liaised with key accounts to deliver targeted administrative household support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Scheduled daily and weekly care hours for client caseload.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Guided patients to restroom to support bladder and bowel relief requirements.
Senior Caregiver
Terrace At Grove Park
10.2015 - 08.2016
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Served as a liaison between patients, families, and healthcare providers to facilitate seamless care delivery across various settings.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Enhanced patient comfort by providing compassionate and attentive care.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Liaised with key accounts to deliver targeted administrative household support.
- Educated family members on best practices for caregiving at home, enhancing continuity of care between professional services visits.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Coordinated transportation arrangements for medical appointments or other necessary errands.
- Ensured timely reporting of changes in patient condition to supervising nurses or physicians for immediate intervention.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Collaborated with healthcare team members to provide comprehensive care plans for each patient.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Maintained clean, safe, and well-organized patient environment.
- Developed and implemented individualized care plans to cater to client needs and better assist.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted disabled clients to support independence and well-being.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Offered companionship and kindness to elderly patients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Facilitated social engagement among patients by organizing group activities or outings when appropriate.
- Provided safe mobility support to help patients move around personal and public spaces.
- Scheduled daily and weekly care hours for client caseload.
- Conducted initial assessments on new clients to determine their specific needs and develop individualized care plans accordingly.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Maintained entire family's schedule and organized events.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Participated in ongoing training opportunities to stay current on best practices and industry trends in senior care.
- Utilized effective communication skills to address any concerns or questions from clients or their family members.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored clients' overall health and well-being and noted significant changes.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Cashier
Bojangles' Famous Chicken 'n Biscuits
11.2015 - 02.2016
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Upsold additional products and services to customers, increasing revenue.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Set up new sales displays each week with fresh merchandise.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Used POS system to enter orders, process payments and issue receipts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Identified and resolved discrepancies and errors in customer accounts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier Assistant Manager
Inland
04.2014 - 05.2015
- Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
Environmental Services Housekeeper
Flowers Hospital
07.2013 - 10.2014
- Used power scrubbing and waxing machines to scrub and polish floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Streamlined inventory management processes by accurately tracking usage patterns of cleaning supplies and submitting timely orders for replenishment.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Verified cleanliness and organization of storage areas and carts.
- Supervised supplies in inventory and submitted reorder requests.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Supported sustainability initiatives with the responsible use of resources such as water, energy, and cleaning products.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned elevators, glass, and planters in public areas.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Documented and reported necessary facility and building repairs observed.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Operated electronic backpack vacuums and floor sweepers.
- Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Operated buffers and burnishers to clean and polish floors.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier Team Lead
Popeyes Chicken
08.2011 - 03.2012
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Processed refunds and exchanges in accordance with company policy.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Handled cash with high accuracy and took care to check bills for fraud.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Led cashiers and associates in providing thoughtful customer service.
- Learned duties for various positions and provided backup at key times.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained stock to meet expected customer demand.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Monitored areas for security issues and safety hazards.
- Facilitated and logged store opening, closing, and shift changes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Resolved escalated customer disputes with special actions such as discounts.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Assisted customers by answering questions and fulfilling requests.
- Alleviated customer service needs with policy-appropriate solutions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Developed strong relationships with repeat customers through friendly service interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained and updated security protocols for front desk operations.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Managed staffing levels to provide optimal support for cash register operations.
- Educated employees on register use, merchandising, and customer service.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Mentored new team members on sales software system operation.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated POS cash register and equipment to collect payments.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Associate of Science - Business Administration
Martinsburg College
Martinsburg, WV05.2016
High School Diploma -
Northview High School
Dothan, AL06.2011
Skills
- Typing skills of 55-60 WPM
- Computer Skills
- Task Delegation
- Client Service
- Multi-Line Phone Systems
- Paging Systems
- Information assistance
- Work Prioritization
- Reservation coordination
- Excellent Phone Demeanor
- Search directories
- Operating switchboards
- Telephone reception
- Dependability
- Flexible Schedule
- Call Management
- Call Routing
- Front Desk Operations
- Strong Memory
- Clerical Support
- Fluent in ENGLISH
- Answering questions
- Typing Speed
- Strong telephone etiquette
- Making appointments
- Clear Communication
- Switchboard management
- Typing Skills
- Message Taking
- Schedule Coordination
- Empathy and patience
- Coordinating Reservations
- Professional Communication
- Follow-up skills
- Telephone operations
- Excellent verbal communication skills
- Front Desk Management
- Switchboard Knowledge
- Appointment Setting
- Quick-learning
- Information Processing
- Greeting customers
- Filing management
- Microsoft expertise
- Records Management
- Recordkeeping
- Emergency Response
- Flexibility
- Assertiveness
- Telecommunications
- Switchboard Operation
- Self-Directed
- Supervision and leadership
- Calm Under Pressure
- Data Entry
- Analytical Thinking
- Analytical and Critical Thinking
- PPE use
- Public Speaking
- Friendly, Positive Attitude
- Problem-Solving
- Interpersonal Communication
- Project Planning
- Customer Service
- Data Management
- Customer Relations
- Verbal Communication
- Attention to Detail
- Good Telephone Etiquette
- Microsoft Office
- Organizational Skills
- Microsoft excel
- Medical billing
- Food preparation
- Troubleshooting
- Flexible and Adaptable
- Excellent Communication
- Conflict Resolution
- Task Prioritization
- Dependable and Responsible
- Time Management
- Networking
- Decision-Making
- Organization and Time Management
- Google Drive
- Active Listening
Certification
- CNA 2011
- BLOODBORNE PATHOGENS 2023
- CPR/FIRST AID 2023
- FOOD HANDLER 2023
- BASIC LIFE SUPPORT 2011
- CERTIFIED NOTARY PUBLIC 2023
Timeline
Switchboard Operator
Flowers Hospital
12.2023 - Current
Group Home Staff Member
Southeast Alabama Youth Services
09.2023 - 01.2024
Collection Agent
Mrs Bpo LLC
06.2020 - 12.2023
Cashier Team Lead
CITGO
10.2018 - 03.2020
Caregiver
Oxford Home Health
06.2016 - 12.2017
Cashier
Bojangles' Famous Chicken 'n Biscuits
11.2015 - 02.2016
Senior Caregiver
Terrace At Grove Park
10.2015 - 08.2016
Cashier Assistant Manager
Inland
04.2014 - 05.2015
Environmental Services Housekeeper
Flowers Hospital
07.2013 - 10.2014
Cashier Team Lead
Popeyes Chicken
08.2011 - 03.2012
Associate of Science - Business Administration
Martinsburg College
High School Diploma -
Northview High School