Alison Reynolds
11207 Fox Meadow Drive,Richmond, VA
Summary
Client-oriented Event Coordinator committed to making clients' dreams come true. Skilled in working with clients to plan unique events from start to finish while proactively managing risks and potential problems. Proven leader with success creating cohesive, goal-oriented teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Assistant
Westwood Racquet and Swim Club
Richmond, Virginia
05.2024 - Current
- Provided customer service assistance before, during, and after events.
- Responded quickly to the members needs or complaints
- Liaison between the kitchen staff and guests
- Assisted in setting up before the events
- Sat in meetings between the clients and event planner
- Verify member numbers when entering the club pool
- Sold food and drinks to members
- Answered questions during the events
Hostess
Tazza Kitchen
Richmond, Virginia
05.2023 - 08.2023
- Greeted customers and escorted them to their tables.
- Answered phones for taking and confirming reservations, managed reservations, and waitlists
- Handled togo orders and collected payments for the orders
- Stayed attentive to server availability and table turnover to quickly seat guests
- Demonstrated strong interpersonal skills when interacting with customers
Hostess
Red Robin
12.2019 - 08.2022
- Minimized customer complaints by managing customer expectations during busy times
- Provided customers with estimated waiting times during busy service hours
- Collected credit card and cash payments and gave change for cash transactions
- Delivered pick-up and curbside orders to guests after verifying food is correct
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Backed up servers by checking on tables and retrieving items for guests
- Greeted and assigned customers to tables suitable for needs and restaurant section rotation
- Trained new hostesses
Education
Bachelor of Science - Hospitality Management
East Carolina University
05.2026
Skills
- Excellent Communication
- Dining Customer Service
- Teamwork
- Room Setup and Breakdown
- Time Management
- Patience
- Multitask
- Professional
- Train Staff
- Special events planning
- Food service knowledge
Certification
- Certified ServSafe Manager- 2024
Affiliations
- Member of Alpha Omicron Pi Sorority
- Member of Beast Philanthropy
References
References available upon request.
Timeline
Event Assistant
Westwood Racquet and Swim Club
05.2024 - Current
Hostess
Tazza Kitchen
05.2023 - 08.2023
Hostess
Red Robin
12.2019 - 08.2022
Bachelor of Science - Hospitality Management
East Carolina University
- Certified ServSafe Manager- 2024
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