Alison Reynoso
La Porte
Summary
Dynamic and results-driven sales professional with over 3 years of experience in the restaurant industry, seeking to leverage strong communication, customer service, and relationship-building skills in a sales role. Proven ability to exceed sales targets, build lasting customer relationships, and thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Host
Twin Peaks Restaurant
11.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Waitress
Hooters
08.2022 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress Supervisor
Bombshells Restaurant And Bar
10.2021 - 05.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Troup High School
Troup, TX05.2018
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Up-selling techniques
- Sales strategies
Timeline
Host
Twin Peaks Restaurant
11.2022 - Current
Waitress
Hooters
08.2022 - 03.2023
Waitress Supervisor
Bombshells Restaurant And Bar
10.2021 - 05.2022
Troup High School
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