Alison K. Rhodes
Fort Worth
Summary
Dynamic and results-driven property management professional with a proven track record in effectively managing diverse properties. Expertise in utilizing property management software, including Yardi, and various operational platforms to streamline processes and enhance efficiency. Committed to optimizing property performance and ensuring high occupancy rates through strong tenant relations. A positive approach fosters strong relationships with clients and team members, driving success in all property management endeavors.
Overview
21
21
years of professional experience
Work History
Senior Property Manager
Link Logistics
01.2024 - Current
- Oversaw property operations, ensuring compliance with regulations and company policies.
- Managed vendor relationships to optimize service delivery and maintenance efficiency.
- Conducted regular property inspections, identifying areas for improvement and ensuring high standards of maintenance.
- Collaborated with cross-functional teams to streamline leasing processes and improve tenant satisfaction.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Investigated and resolved any tenant complaints.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Assisted in the acquisition process for new properties, conducting thorough due diligence investigations before purchase recommendations were made.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Property Manager
Link Logistics
03.2022 - 12.2024
- Managed tenant relations, addressing concerns and ensuring satisfaction with property management services.
- Coordinated maintenance requests, streamlining communication between tenants and service providers.
- Implemented lease administration processes, enhancing compliance and reducing errors in documentation.
- Conducted property inspections, identifying areas for improvement to maintain high occupancy rates.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Assistant General Manager
JLL, Jones Lang LaSalle
05.2020 - 03.2022
- Liaison between tenants and owners for 2 office buildings in Highland Park/Uptown Dallas totaling 168,000 sf
- Prepare and present operating budgets to ownership; produce monthly financial reports to both ownership group and shareholders
- Manage payroll and PTO and act as a direct supervisor for one employee
- Supervise/Manage a maintenance team of 2 engineers and maintain a quarterly compliance program throughout each year
- Work alongside the construction management department for all tenant improvement and building improvement projects
- Lease administration: new leases, lease renewals, expansions, terminations, vacates, etc.
- Perform mid-year and annual Operating Expense/Utility reconciliations for tenants
- Code and approve invoices for construction, repairs and maintenance and manage all A/R and tenant billbacks
- Responsible for regular property walkthrough/ inspections; prepare service contracts for necessary repairs, schedule and oversee all contractor/maintenance work and repairs
- Provide effective verbal and written communication with tenants to resolve maintenance issues, lease obligations, past due rents, tenant complaints, enforcement of building rules, etc.
- Managed/coordinated a $750,000 flood damage insurance claim as a result of the 2021 Texas Winter Storm/Power Crisis
- Plan and host various tenant appreciation functions throughout the year
Assistant Property Manager
Flake & Kelley Commercial Real Estate
01.2015 - 05.2020
- Liaison between tenants and owners for 21 commercial properties, including retail shopping centers and office buildings
- Responsible for regular property walkthrough/ inspections. Coordinate and schedule contractor/maintenance work and repairs
- Prepare operating budgets; reconcile monthly operating statements required for financial reports to owners and shareholders; code and approve invoices for construction, repairs and maintenance of properties
- Lease administration: new leases, lease renewals, expansions, terminations, vacates, etc.
- Provide effective verbal and written communications with tenants to resolve maintenance issues, lease obligations, past due rents, tenant complaints, enforcement of building rules, etc.
- Assist property manager in all aspects of property management including day to day activities including showing property to potential clients, planning renovations and contracting for vendor services
Facilities Coordinator
Flake & Kelley Commercial Real Estate
01.2005 - 12.2015
- Responsible for scheduling maintenance and repairs of 70+ properties with both outside vendors and Flake & Kelley maintenance staff; verify and close out completed work orders
- Coordinate and keep records for all life-safety and fire-safety testing in compliance with all state and federal regulations
- Verify all vendor liability and worker compensation insurance policies are current and within required coverage limits
- Oversee 15 maintenance techs handling work schedules, vacation schedules and payroll and time sheets
- On call 24/7 to take phone calls from tenants, vendors, and employees
- Assisted Flake & Kelley IT Department with implementation of state of the art work order management system
- Manage schedules and calendars for Facilities Director and Lead Supervisors
- Prepare billing for all properties for after-hours calls and uniform services
Education
Associate of Arts -
University of Arkansas, Little Rock, AR, US
Little RockSkills
- Property operations management
- Vendor relationship management
- Tenant relations management
- Budget development and forecasting
- Capital improvement projects
- Cross-functional collaboration
- Emergency response procedures
- Team mentorship and training
- Staff supervision
- Property management expertise
- Portfolio oversight
- Property tours and inspections
- Data entry
Timeline
Senior Property Manager
Link Logistics
01.2024 - Current
Property Manager
Link Logistics
03.2022 - 12.2024
Assistant General Manager
JLL, Jones Lang LaSalle
05.2020 - 03.2022
Assistant Property Manager
Flake & Kelley Commercial Real Estate
01.2015 - 05.2020
Facilities Coordinator
Flake & Kelley Commercial Real Estate
01.2005 - 12.2015
Associate of Arts -
University of Arkansas, Little Rock, AR, US