Alison Kingsland
Wallingford,CT
Summary
Healthcare Executive with proven to deliver exemplary level of customer service. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator, skilled in community outreach. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
14
14
years of professional experience
Work History
Executive Director
The Arbors Assisted Living
Greenfield, MA
07.2020 - Current
- Provides overall direction for all activities related to administration, personnel, physical site, information systems, office management and safety.
- Oversees all departments within assisted living community.
- Community relationship and public relations building
- Responsible for implementation of annual budgets,.
- Policies and goals in each of these departments.
- Works closely with all members of management team and others to ensure that his or her responsibilities are effectively and consistently discharged.
- Executive Director acts as main contact for families and internal departments.
- Developing and fostering relationships to maintain health and wellness of residents and community as a whole.
- Fundraising and Community Outreach and Marketing.
- Recruited new members by networking at community events and distributing promotional materials to attendees
- Interviewed, supervised and motivated staff members to achieve optimal productivity
Senior Care Products, Account Executive
Fallon Health
Worcester, MA
08.2019 - 07.2020
- Creates productive and collaborative relationships with internal and external referral sources in order to obtain qualified referrals and enrollments for NaviCare program.
- Participates in community outreach activities, such as senior fairs, community events, and elder services professional association events.
- Presents NaviCare program to groups who are likely prospects, caregivers and community referral sources.
- Develops and implements Territory Development Plan, and carries out activities to penetrate accounts listed on plan.
- Secure Applications Generates sufficient NaviCare enrollment applications to meet monthly enrollment goals.
- Explains NaviCare program clearly and consistently to prospects and their families to ensure that prospects enroll with a solid understanding of program and will remain members.
- Meets with NaviCare prospects in their homes.
- Tracking & Reporting.
- Documents all sales activities in the department's CRM application in a timely manner.
- Meets weekly sales activity deliverables consistently, and tracks these in the CRM and their Outlook calendar.
- Maintains records of NaviCare applications and documentation related to scope of appointments.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Program Supervisor/Director of Home Health Care Services
At Home With Berkshire Place
Pittsfield , MA
01.2015 - 07.2020
- Primary purpose was to provide case management, coordination of all aspects of their care.
- Marketing and public relations .
- Supervision pertaining to overall home care program.
- Ensuring highest degree of quality care to clients always.
- Open and close all cases, completion of all paperwork including plan of care and financials.
- Supervision of homecare staff and oversee and case management of all home care clients.
- Act as a backup for Program Director, in her absence.
- Assisted Program Director with developing and implementing programs in response to community needs and opportunities to provide service.
- Human resource aspects of this position, hiring, conducting general orientations and staff discipline.
- QI reports, attending management meetings, payroll, billing, budgeting.
- Marketing Liaison between home care division, skilled nursing facilities and outside sources.
- Public relations.
- Fundraising and Outreach.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Billing Coordinator
Northern Berkshire Health Systems
North Adams, MA
03.2014 - 07.2014
- After sudden closure of NARH I was was contracted by attorney's handling bankruptcy to obtain payment on outstanding accounts.
Billing Coordinator
VNA & Hospice of Northern
North Adams, MA
06.2012 - 03.2014
- Responsible for ensuring that all critical billing functions were performed in a timely manner.
- Responsible for ensuring that all billing functions were conducted in accordance with agency policies and procedures, applicable health care standards, payer regulations, and state and federal laws and regulations.
Patient Coordinator
The Ultra Wellness Center
Lenox , MA
06.2010 - 06.2012
- High degree of customer service.
- Obtaining medical records.
- Scheduling appointments.
- Collaboration with team to coordinate care.
- Marketing.
- Direct Sales and marketing for Ultra Wellness services and brand.
Education
Bachelor's - Health And Human Services & Psychology
Massachusetts College of Liberal Arts
North Adams, MA05.2020
Associates of Science - Nursing
Southern Vermont College
Bennington, VT05.2000
Skills
- Leadership and team building and nurturing
- Community Outreach (8 years)
- Account Management (7 years)
- Public Relations (8 years)
- Human resources (8 years)
- Sales management (6 years)
- Budgets, Program development
- CRM, Public Relations
- Customer service, Relationship Building
- Case Management (5 years)
- Financial Management
- Communication
- Coaching
- Program leadership
Timeline
Executive Director
The Arbors Assisted Living
07.2020 - Current
Senior Care Products, Account Executive
Fallon Health
08.2019 - 07.2020
Program Supervisor/Director of Home Health Care Services
At Home With Berkshire Place
01.2015 - 07.2020
Billing Coordinator
Northern Berkshire Health Systems
03.2014 - 07.2014
Billing Coordinator
VNA & Hospice of Northern
06.2012 - 03.2014
Patient Coordinator
The Ultra Wellness Center
06.2010 - 06.2012
Bachelor's - Health And Human Services & Psychology
Massachusetts College of Liberal Arts
Associates of Science - Nursing
Southern Vermont College
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