Summary
Overview
Work History
Education
Skills
Timeline
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Alison Richards

GREENVILLE,SC

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

9
9
years of professional experience

Work History

Community Manager

Quinn Residences
07.2023 - 11.2023
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Senior Human Resources Representative

ORBIS Corporation
10.2017 - 07.2023
  • Conduct activities such as recruiting, onboarding, orientation, training, employee relations, payroll
  • Assist with communication and enrollment of benefits, open enrollment strategies and procedures; as well as safety and wellness programs, working in conjunction with the corresponding functional departments
  • Oversee hourly performance management system and provide guidance to Managers to address deficiencies as needed
  • Utilize ADP/SAP to administer payroll, wages, status changes, leave entitlement and attendance
  • Promote open door communication with all employees; be visible to ensure employees feel at ease to approach for questions and be available to counsel as required
  • Maintain appropriate professional affiliations and participate in professional development activities that foster continuous learning and ensure business compliance with state and federal employment, wage, FMLA, OSHA and other regulations/procedures.

Sales and Services Coordinator/Front Desk Agent

Aloft Greenville Downtown
08.2015 - 06.2017
  • Maintained 3,000 square feet of office and event space
  • Managed the operations side of the office through organization, building contracts, taking deposits, setting up rooming lists, and preparing showrooms for management
  • Screened an average of 50 inquiries daily for the Sales office, and prospected over 650 leads per quarter
  • Analyzing customer shopping data to optimize sales efforts and better identify potential customers
  • Working with staff members from other departments such as marketing, research/design and financing to optimize sales

Rapid Response Representative

Esurance
01.2015 - 07.2015
  • Investigating, evaluating and settling insurance claims
  • Determining whether the insured’s policy covers the claimed loss
  • Negotiating settlements and authorizing payments; ensuring that claims are not fraudulent

Education

B.S - Hospitality & Tourism Management, Business Administration

CLEMSON UNIVERSITY
2010

Skills

  • Microsoft Office/Excel proficient
  • GoFluent - Spanish Training
  • GSHRM Member
  • HR Law Certification
  • Tenant and Eviction Laws
  • Property Management License, Pre-Certification
  • PMIC Certified

Timeline

Community Manager

Quinn Residences
07.2023 - 11.2023

Senior Human Resources Representative

ORBIS Corporation
10.2017 - 07.2023

Sales and Services Coordinator/Front Desk Agent

Aloft Greenville Downtown
08.2015 - 06.2017

Rapid Response Representative

Esurance
01.2015 - 07.2015

B.S - Hospitality & Tourism Management, Business Administration

CLEMSON UNIVERSITY

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Alison Richards