Alison Rippee
Pueblo West,CO
Summary
Support position - REMOTE
Adapts quickly and easily to change
Punctual and honest Customer Service with solid background in retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Cashier
Home Depot
01.2019 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints ( at least 20 per shift) with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Process Technician/ Admin/Logistics
Eugenus, Inc.
01.2017 - 01.2020
- Experience in Microsoft office.
- Experienced with KLA metrology tools, Emergency Response Team member.
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
- Communicated with packing technicians on product changeovers and equipment maintenance needs.
- Expert in hazardous chemical handling and shipping
- Extensive data entry for day-to-day lab operations
- Negotiated on a quarterly basis vendor pricing
- Provided hands-on assistance during emergency situations such as equipment malfunctions or shutdowns while maintaining composure under pressure.
- Assisted in the implementation of lean manufacturing techniques, streamlining operations and reducing waste.
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
- Conducted routine audits on workplace safety compliance measures to ensure a secure working atmosphere.
- Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
- Coordinated with engineering teams during equipment upgrades or installation projects, ensuring minimal disruption to ongoing production activities.
- Performed preventive maintenance on equipment during scheduled downtime.
Process Technician/ Admin/Logistics
Aixtron, Inc.
09.2001 - 01.2017
- Experience in Microsoft office.
- Experienced with KLA metrology tools, Emergency Response Team member.
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
- Communicated with packing technicians on product changeovers and equipment maintenance needs.
- Expert in hazardous chemical handling and shipping
- Extensive data entry for day-to-day lab operations
- Negotiated on a quarterly basis vendor pricing
- Provided hands-on assistance during emergency situations such as equipment malfunctions or shutdowns while maintaining composure under pressure.
- Assisted in the implementation of lean manufacturing techniques, streamlining operations and reducing waste.
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
- Conducted routine audits on workplace safety compliance measures to ensure a secure working atmosphere.
- Reduced downtime for maintenance by performing regular equipment inspections and preventative measures.
Customer Service Supervisor
Wal-Mart
01.2007 - 01.2011
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
AA - Administration of Justice
Ohlone College
Fremont, CA06.1977
Skills
- Microsoft office
- Works Well Under Pressure
- Cash Handling
- Customer Assistance
- Work Ethic and Integrity
- Cleanroom operations
- Time management skills
- Data Collection
- SAP
- Chemical Handling
- Equipment Calibration
- Cost-Effective Solutions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Home Depot
01.2019 - 01.2021
Process Technician/ Admin/Logistics
Eugenus, Inc.
01.2017 - 01.2020
Customer Service Supervisor
Wal-Mart
01.2007 - 01.2011
Process Technician/ Admin/Logistics
Aixtron, Inc.
09.2001 - 01.2017
AA - Administration of Justice
Ohlone College