Alison Roberts
Kaysville
Summary
Dynamic professional with a proven track record at Jill's Office, excelling in customer service and data entry proficiency. Demonstrated ability to manage high-call volumes with empathy and efficiency, significantly enhancing client satisfaction. Skilled in transforming challenging situations into positive outcomes, showcasing strong problem-solving and professional communication abilities.
Overview
16
16
years of professional experience
Work History
Answering Service Operator
Jill's Office
04.2022 - 01.2025
- Relayed and transcribed written and verbal messages to personnel.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
Customer Service Representative
Fairfield Veterinary Hospital
01.2014 - 09.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Pet Groomer
Petco
04.2009 - 12.2013
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
Education
High School Diploma -
Davis High School
Kaysville, UT05-2005
Skills
- Customer service
- Empathy and patience
- Strong organization
- Customer communications
- Data entry proficiency
- Typing speed
- Message taking
- Operating telephones
- Reporting and documentation
- Strong problem-solving skills
- Outbound calls
- Time management and punctuality
- Team player with positive attitude
Timeline
Answering Service Operator
Jill's Office
04.2022 - 01.2025
Customer Service Representative
Fairfield Veterinary Hospital
01.2014 - 09.2022
Pet Groomer
Petco
04.2009 - 12.2013
High School Diploma -
Davis High School
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