Alison Rosser Robertson
Temple,TX
Summary
Customer Service Representative for 30 years. Various companies worked for. Direct hire and contract positions. Remote jobs were the best option at this time.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Insight Global
Temple, TX
09.2024 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Artech
Temple, US
10.2023 - 01.2024
- Received inbound calls from patients who wanted to enroll in healthcare programs
- Assisted with questions, required documentation, payment options, went over the policies that were available to each person
- Encouraged patients to use self service options on the company website
Customer Service Representative
Gallagher
Temple, US
07.2023 - 08.2023
- Went over auto policy owners with rates, policies and payments over the phone, website and in person
- Cash handling for customers who would pay in person
Unemployed
Unemployment
Temple, US
04.2023 - 06.2023
- Resigned from a job because of chronic health issues that affected attendance at work
- Multiple appointments, hospitalization and resignation was the best option in order to diagnose the underlying health conditions
Customer Service Advocate
Baylor Scott & White Health Plan
Temple, US
07.2021 - 04.2023
- Answered inbound calls from patients regarding their marketplace and commercial policies
- Discussed benefits, copayments, deductible, out-of-pocket expenses, medical claims
- Advocated for each person who needed further information while working with others to resolve the call, email, chat communication
Administrative Assistant
Maxim Healthcare Group
Temple, US
07.2020 - 07.2021
- Answered inbound calls regarding shipping status, returns for products, and the product information
Unemployed
Unemployment
Temple, US
02.2019 - 09.2019
- Moved back to Temple, Tx to take care of a family member
Customer Service Representative
C3/Customer Contact Channels, Inc
McGregor, US
01.2019 - 02.2019
- Answered inbound calls and made outbound calls regarding customers insurance
- Discussed various options for healthcare coverage, billing, payment options, benefits and enrollment
Unemployed
Unemployment
Temple, US
07.2018 - 10.2018
- Had medical issues that interfered with my job and the ability to effectively work with patients over the phone
- Moved from Austin to Temple to receive treatment for the medical issues
Customer Service Representative
Texas Municipal League Intergovernmental Risk Pool
Austin, US
05.2016 - 07.2018
- Answered inbound calls regarding health, dental, and vision insurance and claims status
Data Entry
CIGNA Healthcare
Austin, US
02.2013 - 10.2015
- Data entered in a computer to see if the insurance agent would be able to sell insurance through the company
Unemployed
Unemployment
Temple, US
09.2023
- Ongoing health issues and trying to apply for jobs and was not qualified for unemployment from April to September 2023
Daycare Worker
Kidszone
Salado, US
06.2023
- Worked with the newborns to age 1 year of age
- Feed, changed diapers, played with the babies with toys, bouncers, assisted with nap time, communication with parents about any medical needs, medications, food allergies
Education
Certificate - Medical Assisting
The College of Health Care Professions-Austin
Austin, TX05.2012
Skills
- Customer service
- Typing
- Sales Support
- Computer literacy
- Phone etiquette
- Sales
- Medical terminology
- Data entry
- English
- Computer skills
- Communication skills
- Microsoft Excel
- Administrative experience
- Customer support
- Microsoft Office
- HIPAA
- ICD-10
- Order entry
- Clerical experience
- Windows
- Cold calling
- Front desk
- Cash handling
- Banking
- Medical Records
- Patient Care
- Experience Administering Injections
- Phlebotomy
- Anatomy Knowledge
- Microsoft Outlook
- Organizational skills
- Microsoft Word
- Marketing
- Call center
- Time management
Certification
- Certified Medical Assistant, 06/01/12, 11/30/24
- CCMA Certification, 06/01/14, 12/31/24
- CPR Certification, 05/01/23, 05/31/25
- Driver's License
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Insight Global
09.2024 - 11.2024
Customer Service Representative
Artech
10.2023 - 01.2024
Unemployed
Unemployment
09.2023
Customer Service Representative
Gallagher
07.2023 - 08.2023
Daycare Worker
Kidszone
06.2023
Unemployed
Unemployment
04.2023 - 06.2023
Customer Service Advocate
Baylor Scott & White Health Plan
07.2021 - 04.2023
Administrative Assistant
Maxim Healthcare Group
07.2020 - 07.2021
Unemployed
Unemployment
02.2019 - 09.2019
Customer Service Representative
C3/Customer Contact Channels, Inc
01.2019 - 02.2019
Unemployed
Unemployment
07.2018 - 10.2018
Customer Service Representative
Texas Municipal League Intergovernmental Risk Pool
05.2016 - 07.2018
Data Entry
CIGNA Healthcare
02.2013 - 10.2015
Certificate - Medical Assisting
The College of Health Care Professions-Austin