Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Russ

Cordova,TN

Summary

Versatile and dependable employee with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate customer needs.

Overview

6
6
years of professional experience

Work History

Restaurant Server

BB Kings
Memphis, Tennessee
03.2021 - 10.2022
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

Sales Coordinator

Holiday Inn Downtown Memphis
Memphis, TN
05.2019 - 03.2020
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Created documents recommended courses of actions to assist upper management in complex decision-making issues.
  • Managed efficient RFP database and responses, generating timely reports to inform [Job title] and adjust plans.
  • Streamlined [Type] processes to increase daily quotas and organize employee productivity.

Designated Trainer/Server

Cheesecake Factory Inc
Memphis/Nashville, TN
08.2015 - 05.2019
  • Evaluated training needs to improve training quality.
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate of Arts - Business Administration

State Tech
Memphis, TN

Diploma - Travel And Leisure Management

Travel Institute of The Pacific
Honolulu, HI
11.1988

High School Diploma -

Skyline High School
Oakland, CA
06.1987

Skills

  • Billing and Payment Processing
  • Daily Specials Memorization
  • Guest Relations Management
  • Warm and Friendly
  • Hospitality Management
  • Transactions and Cash Handling
  • Kitchen Staff Coordination
  • Customer Service and Rapport
  • Team Player
  • High-Volume Dining
  • Food and Beverage Service

Timeline

Restaurant Server

BB Kings
03.2021 - 10.2022

Sales Coordinator

Holiday Inn Downtown Memphis
05.2019 - 03.2020

Designated Trainer/Server

Cheesecake Factory Inc
08.2015 - 05.2019

Associate of Arts - Business Administration

State Tech

Diploma - Travel And Leisure Management

Travel Institute of The Pacific

High School Diploma -

Skyline High School

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