Alison Ryan
Stevensville,MD
Summary
Administrative support professional experienced working in multiple fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, reliable, confident, and poised in interactions with individuals at all levels, and detail-oriented and resourceful in completing projects.
Organized and efficient Data Entry Specialist with 10 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
18
18
years of professional experience
Work History
Data Entry Specialist & Customer Service Associate
Commercial Carpet Logistics
11.2020 - Current
- Maintain strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Complete data entry tasks with accuracy and efficiency.
- Audit and review data from hundreds of bill of ladings daily for accuracy prior to input.
- Monitor and track orders ensuring timely delivery and escalate any potential delays or issues.
- Correct data entry errors to prevent later issues such as duplication or company OS&D (Overage, Shortage, and Damage) issues.
- Review and update client correspondence files and database information to maintain accurate records.
- Train new employees on company-specific software tools and best practices for data management.
- Manage high call volume with exceptional time management skills.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Manage and process freight claims.
- Assist accounts receivables department with billing.
OPERATIONS CLERK
JACK & JILL D.S.D./SIMCO LOGISTICS
11.2013 - 12.2019
- Checked in drivers and verified required receipts, scanned driver paperwork and exported receipts to shared drive for AR department.
- Reconciled driver receipt quantities with invoice in Oracle Database.
- Created daily reports of missed deliveries and coordinated re-deliveries using RoadNet system, including communication with warehouse staff, nighttime warehouse supervisor, distribution manager, and customer service manager.
- Utilized RoadNet transportation suite to print and distribute driver itineraries and invoices for next-day deliveries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
- Tracked and logged each driver's weekly attendance, recorded their truck mileage as well as refrigeration hours and reported to Penske on weekly trip reports.
- Worked with temp agencies on daily basis to schedule driver helpers & coordinated schedules with drivers.
- Tracked all temp employees' hours & reported to temp agencies weekly.
- Maintained multiple Excel spreadsheets for warehouse operations.
- Handled all data entry regarding inventory of product for over 10 storage companies.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
PROGRAM FACILITY MANAGERS AIDE II
MARYLAND NATIONAL CAPITAL PARK AND PLANNING COMMISSION (M-NCPPC)
07.2006 - 10.2013
- Worked in the office at Newton White Mansion, a historic rental property that is available throughout the year for weddings, business/corporate meetings, receptions, and other events (over 250 events per year).
- Also maintained event files and bookings for Snow Hill Manor, a sister facility.
- Used the Smart Link system (client database) to prepare contracts, enter payments, reserve events, and track client history; used Microsoft Excel for multiple other data entries.
- Maintained client and catering event files and verified the accuracy of client contracts, catering documents, and payment information.
- Maintained a calendar of monthly events, prepared event binders for staff and information packages for clients, scheduled appointments with clients and vendors and met with clients about rental requirements, rules and procedures.
- Regularly conducted facility tours for potential clients and explained all catering procedures, event staffing, rental fees, and available facility equipment.
- Other duties included coordinating special events and assisting with marketing the facility, training office staff, meeting with caterers and other vendors to establish working relationships with the facilities and clients.
Education
Associate of Arts in Transfer Studies -
Anne Arundel Community College
Arnold, MD05.2012
Skills
- Accuracy and Attention to Detail
- Spreadsheet Management
- Data Collection
- Data Processing
- Data Review and Verification
- Proofreading abilities
- Error Detection
- Resourceful
- Order Processing
- Microsoft Office
- Customer Support
- Team Collaboration
Timeline
Data Entry Specialist & Customer Service Associate
Commercial Carpet Logistics
11.2020 - Current
OPERATIONS CLERK
JACK & JILL D.S.D./SIMCO LOGISTICS
11.2013 - 12.2019
PROGRAM FACILITY MANAGERS AIDE II
MARYLAND NATIONAL CAPITAL PARK AND PLANNING COMMISSION (M-NCPPC)
07.2006 - 10.2013
Associate of Arts in Transfer Studies -
Anne Arundel Community College
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