Alison Ryder
Monroe,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and team work. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Office Assistant
Keeton & Co Real Estate
2024.11 - Current
- Maintained confidentiality in handling personal information while processing commission checks.
- Facilitated smooth operations by efficiently handling incoming mail, emails and visitor inquiries.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Fostered positive work environment, coordinating team-building activities, socials, and maintaining clean and organized office space.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Patient Scheduling Specialist
Johnson Health Center
2023.08 - 2024.04
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Patient Services Representative
Lynchburg Gynecology
2020.08 - 2022.03
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accurate health records.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Scanned and uploaded PHI to correct patients charts.
- Faxed, mailed, and electronically sent medical records that had been properly requested for personal or medical use in a timely manner.
Patient Service Representative
Central Va Family Physicians
2018.01 - 2020.07
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Filed and maintained patient records in accordance with HIPAA regulations.
Shift Manager
McDonald's Restaurant
2017.01 - 2017.12
- Improved overall team performance by effectively delegating tasks and providing clear instructions and training.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
General Manager
SUBWAY®Restaurants
2016.07 - 2016.11
- Increased overall company efficiency by implementing innovative managerial strategies.
- Managed a diverse team of individuals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Hostess
Briar Patch Restaurant
2016.05 - 2016.07
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with servers during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted servers with beverages, entrees, and additional requests by customers as needed.
Education
High School -
Amherst County High School
Amherst, VA05.2016
Skills
- Expert Problem Solving
- Time Management
- Self Motivation
- Teamwork and Collaboration
- Goal Setting
- Excellent Communication
- Decision-Making
- Professional Demeanor
- Reliability
- Team building
- Idea Development and Brainstorming
- Task Prioritization
- Relationship Building
- Attention to Detail
Timeline
Office Assistant
Keeton & Co Real Estate
2024.11 - Current
Patient Scheduling Specialist
Johnson Health Center
2023.08 - 2024.04
Patient Services Representative
Lynchburg Gynecology
2020.08 - 2022.03
Patient Service Representative
Central Va Family Physicians
2018.01 - 2020.07
Shift Manager
McDonald's Restaurant
2017.01 - 2017.12
General Manager
SUBWAY®Restaurants
2016.07 - 2016.11
Hostess
Briar Patch Restaurant
2016.05 - 2016.07
High School -
Amherst County High School