Alison Saelee
Sacramento,CA
Summary
Dynamic Server Bar Manager with extensive experience at Twin Peaks Restaurants, excelling in team training and customer service. Proven track record in boosting employee performance and enhancing guest loyalty through creative problem-solving and effective communication. Skilled in restaurant operations and cash handling, consistently achieving sales targets and fostering a positive dining experience.
Customer-focused Server Bar Manager committed to offering best in sports bar and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
9
9
years of professional experience
Work History
Server and Bartender
Twin Peaks Restaurants
06.2016 - 06.2025
- Established team strengths
- Led team to boost employee output and customer satisfaction while meeting target sales.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Trained servers and bartenders on our service procedures with a tell, show, do method.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Closed out cash register and prepared cashier report at close of business.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Kept detailed inventories; ordering liquor, beer, wine, and bar supplies as needed.
Manager's Assistant
Twin Peaks Restaurants
01.2019 - 06.2025
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Motivating staff to ensure full house satisfaction
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Rive City High School
West Sacramento, CA06-2015
Skills
- Recruiting and interviewing
- Hospitality service
- Team building
- Money handling
- Adapting
- Active listening
- Training & Development
- Multitasking
- Problem resolution
- Customer service
- Inventory
Timeline
Manager's Assistant
Twin Peaks Restaurants
01.2019 - 06.2025
Server and Bartender
Twin Peaks Restaurants
06.2016 - 06.2025
High School Diploma -
Rive City High School
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