Alison Sage

• Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
• Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
• Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
• Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
• Mentored team members to develop their skills, resulting in multiple promotions within the company.
• Collaborated with management on strategic planning initiatives, contributing to overall store success.
• Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
• Championed continuous improvement initiatives that led to enhanced operational efficiency and an improved customer experience.
• Ensured compliance with company policies and procedures, leading to consistently high audit scores.
• Developed employee incentive programs to boost morale and drive higher levels of performance among team members.
• Coordinated successful promotional events that attracted new customers and increased average transaction values.
• Boosted sales performance with targeted marketing strategies and in-store promotions.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
• Answered product questions and assisted customers in selection and checkout.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.

-Developing 5 Team Leads and 45 associates effectively by teaching, training, and actively listening to the associates
-Touring areas and providing feedback (Tour-toTeach)
-Communicating and collaborating with all levels of associates regarding store operations
merchandising, and company direction
-Introducing and leading company change efforts (vizpick, work phone)
-Providing clear expectations and guidance to implement
business solutions
-Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L
-Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates
-Ensuring were in compliance in pharmacy, and food.
-Manage the stocking 1 process and follow up with my team leader over the process.
-Collaborate with my peers to see where they need help and adjust my teams workload to make sure the stores workload is getting completed
-Follow up with my leader on how they are leading the team, in terms of attendance follow-up, work efficiency and competence of the job.
-I have continued to support my peers where they need help around the store.
-I have continued to focus on developing our new leaders and associates so that they are more comfortable with their new roles and responsibilities.

• Improved overall team performance through ongoing coaching sessions aimed at reinforcing best practices in customer service delivery.
• Enhanced customer satisfaction by efficiently managing daily operations and addressing customer concerns.
• Increased employee productivity through strategic delegation of tasks and clear communication of expectations for each role.
• Maintained high levels of cleanliness and organization within the store premises to adhere to health and safety standards.
• Reduced employee turnover rate with effective hiring practices, onboarding programs, and continuous support for professional development.
• Ensured smooth store functioning with thorough inventory management, product stocking, and timely order placements.
• Monitored competitor activities to stay current in the market trends and adjust strategies accordingly to maintain a competitive edge.
• Contributed to a positive store culture by leading by example, demonstrating strong work ethic, and maintaining high standards of professionalism.
• Achieved optimal staffing levels by effectively scheduling associates according to peak hours, special events or promotions.
• Developed a strong team of employees through regular training, performance evaluations, and feedback sessions.

• Responsible for 4 departments and 6 supervisors.
• Help support my supervisors with decisions and delegations
• -Worked with 30 associates, teaching and training them fresh processes
• -Developed and promoted my associates and supervisors to be better leaders
• -Collaborated with OPD and all other areas of the store for assistance in following processes
• -Teach and Trained online grocery associates in OPD process
• -Assisted HR with hiring process and attendance
• -Assisted in posting work related activities and promotions on social media by being the social media champion.
• -Actively following company policy and procedures (Spark)
• -Receiving Green on all KChem walks.