Microsoft Office
Alison Schmitt
Bristol,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced in customer service, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
3
3
years of professional experience
Work History
Office Manager
Steps To Recovery
09.2024 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Managed purchasing, administered budgets and coordinated documentation.
- Assigned medical transports and staff scheduling to maximize resources.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Assisted with medication administration and counting and pouring medications.
Recovery Support Specialist
Steps To Recovery
06.2023 - 09.2024
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Documented case management activity for accurate, reliable records.
- Supported clients with compassionate, empathetic face-to-face support.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
Advisor
Best Buy
11.2022 - 08.2023
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Analyzed complex customer issues with careful approach in order to form definitive opinions.
- Cultivated and strengthened relationships with new clients and educated clients on services and capabilities.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Completed orders and organized product deliveries to meet customer timetables.
Customer Service Representative
Cloud9 Smoke Shop
03.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Carlisle Area High School
Carlisle, PA05.2020
Skills
- Hospitality Service Expertise
- Social Perceptiveness
- Greeting and Escorting Guests
- Guest Relations
- Multitasking Strengths
- Dispute Mediation
- Customer Service
- Cash Register Operation
- Money Handling
- Office Management
- Expense Reporting
- Supply Management
- Office Administration
Software
Timeline
Office Manager
Steps To Recovery
09.2024 - Current
Recovery Support Specialist
Steps To Recovery
06.2023 - 09.2024
Advisor
Best Buy
11.2022 - 08.2023
Customer Service Representative
Cloud9 Smoke Shop
03.2022 - 10.2022
High School Diploma -
Carlisle Area High School
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