Alison Segal-Davis
Burbank ,CA
Summary
Dynamic leader with a proven track record at HRC Fertility Encino/Westlake Village, enhancing patient satisfaction and streamlining operations. Expert in HIPAA compliance and operations management, I significantly improved revenue cycle processes. Skilled in staff development, I fostered a culture of excellence, achieving notable increases in efficiency and service quality.
Overview
20
20
years of professional experience
Work History
Regional Medical Practice Manager
Hrc Fertility Encino/westlake Village
12.2020 - Current
- Managed vendor relationships to negotiate favorable contracts for medical supplies, equipment maintenance, and other services required by the practices.
- Implemented patient feedback mechanisms to gather valuable insights, leading to continuous improvement and increased satisfaction scores.
- Facilitated communication between clinical staff and administration teams to foster collaboration and shared decision-making in each practice.
- Recruited top talent for key positions within each practice by leveraging networks, attending job fairs, and utilizing targeted advertising methods.
- Improved staff productivity by developing comprehensive training programs tailored to individual job roles and responsibilities.
- Reduced operational costs through effective budget management and resource allocation for multiple medical practices.
- Increased patient satisfaction scores with timely follow-ups, addressing concerns, and providing exceptional customer service.
- Developed successful marketing strategies that increased patient volume and enhanced the reputation of regional medical practices.
- Collaborated with healthcare providers to ensure high-quality care delivered in a consistent manner across all regional practices.
- Managed the successful integration of newly acquired practices into the regional group, ensuring consistent policies and procedures across all locations.
- Maintained strict compliance with regulatory requirements by conducting regular audits and implementing corrective actions when necessary.
- Streamlined billing processes, resulting in faster insurance reimbursements and accurate financial reporting for each practice.
- Spearheaded the implementation of electronic health record systems, optimizing data management and improving overall efficiency.
- Championed a culture of excellence in all aspects of operations by setting high expectations for staff performance and providing ongoing support for professional development.
- Supported the development of new clinical programs tailored to address specific health needs within the communities served by each practice.
- Ensured a safe work environment by enforcing adherence to policies, procedures, and industry best practices in all regional medical offices.
- Analyzed operational workflows to identify areas for improvement, resulting in streamlined processes that saved time without compromising quality of care.
- Ordered all office supplies and kept check on inventory levels.
- Enhanced patient experience by streamlining appointment scheduling and implementing efficient check-in procedures.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of 52 office personnel.
Ambulatory Surgery Center Administrator
RSA Surgery Center Encino
08.2014 - Current
- Managed vendor relationships to negotiate favorable contracts for medical supplies, equipment maintenance, and other services required by the practices.
- Implemented patient feedback mechanisms to gather valuable insights, leading to continuous improvement and increased satisfaction scores.
- Facilitated communication between clinical staff and administration teams to foster collaboration and shared decision-making in each practice.
- Recruited top talent for key positions within each practice by leveraging networks, attending job fairs, and utilizing targeted advertising methods.
- Improved staff productivity by developing comprehensive training programs tailored to individual job roles and responsibilities.
- Reduced operational costs through effective budget management and resource allocation for multiple medical practices.
- Increased patient satisfaction scores with timely follow-ups, addressing concerns, and providing exceptional customer service.
- Developed successful marketing strategies that increased patient volume and enhanced the reputation of regional medical practices.
- Collaborated with healthcare providers to ensure high-quality care delivered in a consistent manner across all regional practices.
- Managed the successful integration of newly acquired practices into the regional group, ensuring consistent policies and procedures across all locations.
- Maintained strict compliance with regulatory requirements by conducting regular audits and implementing corrective actions when necessary.
- Streamlined billing processes, resulting in faster insurance reimbursements and accurate financial reporting for each practice.
- Spearheaded the implementation of electronic health record systems, optimizing data management and improving overall efficiency.
- Championed a culture of excellence in all aspects of operations by setting high expectations for staff performance and providing ongoing support for professional development.
- Supported the development of new clinical programs tailored to address specific health needs within the communities served by each practice.
- Ensured a safe work environment by enforcing adherence to policies, procedures, and industry best practices in all regional medical offices.
- Analyzed operational workflows to identify areas for improvement, resulting in streamlined processes that saved time without compromising quality of care.
- Ordered all office supplies and kept check on inventory levels.
- Enhanced patient experience by streamlining appointment scheduling and implementing efficient check-in procedures.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Completed bi-weekly payroll for 52 employees.
Store Manager of Operations
Starbucks
02.2005 - 08.2014
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Increased sales by 26% with special displays and promotions.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Increased sales by 26% with special displays and promotions.
Education
Vocational Nurse - Nursing
07.2014
Associate Of Arts And Sciences - Business Administration And Management
05.1990
Skills
- Operations management
- Staff development
- Revenue cycle management
- Medical billing
- Patient satisfaction
- Electronic health records
- Employee performance
- Strategic business planning
- Staff management
- Workflow management
- Schedule management
- Payroll administration
- Medical personnel recruitment
- Marketing
Timeline
Regional Medical Practice Manager - Hrc Fertility Encino/westlake Village
12.2020 - Current
Ambulatory Surgery Center Administrator - RSA Surgery Center Encino
08.2014 - Current
Store Manager of Operations - Starbucks
02.2005 - 08.2014
Glendale Career College - Vocational Nurse, Nursing
Los Angeles Valley College - Associate Of Arts And Sciences, Business Administration And Management
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