Alison Sherman
O'Fallon,MO
Summary
Professional HR expert with comprehensive experience in talent acquisition, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication and conflict resolution. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster positive workplace culture.
Overview
16
16
years of professional experience
Work History
Human Resources Coordinator
Lutheran Senior Services, Inc.
08.2023 - 11.2024
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
Compliance Administrator
NESCO Resource
08.2022 - 03.2023
- Facilitate the on-boarding on contract associates
- Submitting weekly payroll while ensuring compliance is being upheld
- Overseeing candidates, on-boarding compliance, including but not limited to drug/ background screens,
- I9, E-Verify, payroll, state specific and/or client specific on-boarding.
- Assisted in developing risk assessment methodologies to identify potential areas of non-compliance exposure.
- Championed ethical conduct within the organization through promotion of an environment focused on transparency, accountability, and professionalism.
- Improved employee engagement by delivering targeted training sessions on key aspects of regulatory requirements pertinent to their job functions .
- Enhanced regulatory compliance by implementing effective policies and procedures.
- Streamlined internal processes by updating and maintaining accurate compliance documentation.
Commercial Recruiter
NESCO Resource
08.2016 - 08.2022
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Managed candidate activity within Applicant Tracking System (ATS).
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Senior Technical Recruiter
NESCO Resource
09.2013 - 08.2016
- Source, interview, select and place applicants for Engineering, Information Technology and Professional positions
- Perform wide variety of HR tasks, including Salary, Benefit and contract negotiations
- Write and interpret job descriptions,
- Interview and select candidates, check references, perform background checks on applicants and conduct drug tests
- Perform HR management tasks including counseling and terminations as needed for contract employees.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Enhanced candidate sourcing by implementing advanced search techniques and utilizing multiple platforms.
- Conducted comprehensive candidate screenings to ensure proper fit for organizational culture and role requirements.
Retail Call Center Representative
Premium Retail Services
12.2011 - 09.2013
- Interface with customers via inbound or outbound calls for the purpose of resolving customer issues with products or services
- Inbound customer service and troubleshooting calls
- Outbound business to business calls
- Maintain call performance goals and quality goals
- Perform other duties as assigned.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Technical Recruiter
Apollo Professional Solutions, Inc
08.2008 - 03.2010
- Recruiting engineering positions including Aerospace and Civil positions
- Interviewed job applicants to obtain information on work history, education or job skills.
- Handling multiple jobs duties as well as recruiting on several different jobs openings simultaneously
- Searching for candidates on websites
- Re-write resumes, edit and format resumes when needed.
- Used job boards, internet tools and career fairs to source both passive and active candidates.
- Created job ads and wrote job descriptions.
- Sourced, qualified and conducted screening interviews with job candidates.
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
Skills
- Administrative experience
- Customer service
- Payroll
- Recruiting
- Interviewing
- Phone etiquette
- Compliance management
- Compliance Reporting
- Conflict Management
- Critical Thinking
- Compliance Training
- Recordkeeping
- Maintains confidentiality
- Employee Relations
- Microsoft Office and Docusign
- HR Policies Compliance
- Benefits Administration
Timeline
Human Resources Coordinator
Lutheran Senior Services, Inc.
08.2023 - 11.2024
Compliance Administrator
NESCO Resource
08.2022 - 03.2023
Commercial Recruiter
NESCO Resource
08.2016 - 08.2022
Senior Technical Recruiter
NESCO Resource
09.2013 - 08.2016
Retail Call Center Representative
Premium Retail Services
12.2011 - 09.2013
Technical Recruiter
Apollo Professional Solutions, Inc
08.2008 - 03.2010