Alison Shilling
Raeford,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Temp Customer Service Representative
Duke Energy
Tampa, FL
10.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased customer satisfaction by resolving issues
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed over 50 calls daily.
- Sold over and beyond expected goals each month to receive bonus commission.
Assistant III
Cargill, Inc
Fayetteville, NC
09.2019 - 12.2019
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Managed and completed paperwork and overall office administration operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Worked closely with coworkers to strategically plan for company growth.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Recorded expenses and maintained accounting records for multi million dollar soybean harvest
- Processed daily invoices, reported daily stock percentages and kept track of Bill of Lading for Truck and Rail deposits of soybean production.
HR/ Payroll /Office Manager
The Salvation Army
Fayetteville, NC
10.2018 - 01.2019
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 50 employees.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Administrative Assistant/ Receptionist /Office Manager
Salvation Army
Fayetteville, NC
05.2017 - 10.2018
- Proficiency in MS Office with knowledge in, Word, PowerPoint and Excel
- Ability to analyze and review operating practices to improve efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained 50 employee staff directory and company policy handbook for human resources department.
Customer Care Manager
Dicks Sporting Goods
Sevierville, TN
03.2016 - 05.2017
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
- Applied best practices in customer service, sales and employee management to exceed organizational goals for loyalty programs by daily signing 10 or more customers to increase loyalty program and benefits.
- Evaluated interactions between associates and customers to assess personnel performance
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Set up of store from ground up in Receiving of goods.
Photographer /Sales
Digiphoto
Pigeon Forge, TN
07.2016 - 04.2017
- Achieved high sales percentage with consultative, value-focused customer service .
- Approach, Computed accurate sales prices for purchase transactions
- Worked well with 8 team members performing cashier duties, product assistance and cleaning
- Cashed out customers in timely manner and guaranteeing high level of customer service
- Regularly sought opportunities to up sell and add on additional merchandise selling added items to increase daily sales volumes reaching $20,000 dollars in sales per day or more.
Commissioned Sales Associate
Helzberg Diamonds
Roseville, MI
05.2014 - 03.2017
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas of up to $15,000.00 in monthly avg sales.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Met or exceeded sales, customer service and loyalty program standards.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Developed, maintained and utilized diverse client base.
Assistant Manager
International Flair Jeweler's, Pigeon Forge
Pigeon Forge, TN
09.2015 - 09.2016
- Led sales calls with team member to establish sale and customer retention of goals
- Determined merchandise price schedule and discount rates
- Shared product knowledge with customers while making personal recommendations
- Maintained friendly and professional customer interactions
- Maintained schedule for 6 employees
- Calculated hours and sick time for 6 employees
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Introduced new products or services, increased marketing activities and improved customer service to drive sales
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Recognized staff for contributions to company success to foster engagement and increase productivity
- Monitored security to protect employees, customers and property
Customer Call Center
Elavon
Knoxville, TN
03.2014 - 09.2016
- Escalated complicated customer account issues to supervisors and help desk workers
- Responded to customer comments and questions via LiveChat during shifts
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Answered up to 150 incoming calls in busy, fast-paced global call center
- Documented and detailed calls and complaints using call center's CRM database
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Educated customers on company systems, form completion and access to services
- Responded to customer calls and emails to answer questions about products and services
- Attended telephone skills and program information training sessions to boost aptitude
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Resolved concerns with products or services to help with retention and drive sales
Photographer/Event Specialist/ Sales
Lifetouch National School/ JC Penney's Portrait
Knoxville, TN
10.2015 - 03.2016
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product
- Scheduled studio appointments to shoot wide variety of subjects
- Displayed portfolio to show off best work to potential clients and promote skills and value
- Planned and prepared for on-location and studio shoots
- Edited, toned, captioned and uploaded photographs for publication
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters
- Archived photographs on computers and servers
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts
- Completed complex photo shoots at indoor and outdoor venues
- Selected and set up appropriate props, backdrops and lighting
- Offered image proofs to help clients choose best photos from shoot
Education
High School Diploma -
Anchor Bay High School
Skills
- Planning and Prioritization
- Corrective Actions
- Payroll Oversight
- Clerical Support
- Office Management
- Records and Database Management
Timeline
Temp Customer Service Representative
Duke Energy
10.2021 - 08.2022
Assistant III
Cargill, Inc
09.2019 - 12.2019
HR/ Payroll /Office Manager
The Salvation Army
10.2018 - 01.2019
Administrative Assistant/ Receptionist /Office Manager
Salvation Army
05.2017 - 10.2018
Photographer /Sales
Digiphoto
07.2016 - 04.2017
Customer Care Manager
Dicks Sporting Goods
03.2016 - 05.2017
Photographer/Event Specialist/ Sales
Lifetouch National School/ JC Penney's Portrait
10.2015 - 03.2016
Assistant Manager
International Flair Jeweler's, Pigeon Forge
09.2015 - 09.2016
Commissioned Sales Associate
Helzberg Diamonds
05.2014 - 03.2017
Customer Call Center
Elavon
03.2014 - 09.2016
High School Diploma -
Anchor Bay High School
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