Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Shupe

Vernal

Summary

Accomplished Direct Support Professional at Rise Services, adept in compassionate caregiving and client support. Enhanced client independence through tailored care plans and effective communication. Successfully implemented behavior management strategies, reducing challenging incidents by 30%. Proficient in documentation and recordkeeping, ensuring compliance with state regulations and promoting client well-being.

Overview

24
24
years of professional experience

Work History

Direct Support Professional

Rise Services
06.2025 - Current
  • Provided individualized support to enhance daily living skills for clients.
  • Assisted clients in developing personal goals and achieving independence.
  • Collaborated with interdisciplinary teams to create effective care plans.
  • Monitored client progress and documented changes in behavior and needs.
  • Facilitated recreational activities to promote social engagement among clients.
  • Implemented behavioral strategies to manage challenging situations effectively.
  • Trained new staff on best practices for client care and safety protocols.
  • Advocated for client needs during team meetings, ensuring their voices were heard.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.

Direct Support Professional

Northeastern Services
01.2024 - Current
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Facilitated community integration for clients, enriching their social networks and life experiences.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Provided individualized support to enhance daily living skills for clients.
  • Assisted clients in developing personal goals and achieving independence.
  • Monitored client progress and documented changes in behavior and needs.
  • Implemented behavioral strategies to manage challenging situations effectively.
  • Maintained clean, safe, and well-organized patient environment.
  • Advocated for client needs during team meetings, ensuring their voices were heard.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.

Janitorial Assistant

Duchesne County School District
08.2022 - 01.2024
  • Maintained cleanliness and sanitation standards in assigned areas, ensuring a safe environment for staff and visitors.
  • Operated industrial cleaning equipment, including floor scrubbers and vacuums, to enhance operational efficiency.
  • Conducted routine inspections of facilities to identify maintenance needs and ensure compliance with health regulations.
  • Assisted in inventory management of cleaning supplies, ensuring availability for daily operations.
  • Collaborated with team members to develop efficient cleaning schedules that minimized disruption to business activities.
  • Implemented proper waste disposal procedures, contributing to environmental sustainability efforts within the organization.
  • Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
  • Improved overall appearance of the facility with thorough dusting and polishing procedures.
  • Maintained a healthy environment by disinfecting surfaces and removing trash daily.
  • Promoted safety by promptly addressing spills and other potential hazards.
  • Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
  • Managed time efficiently while adhering to a strict schedule of daily, weekly, and monthly cleaning tasks to keep facilities looking their best at all times.
  • Increased customer satisfaction by consistently maintaining restrooms in pristine condition.
  • Complied with all applicable regulations regarding sanitation practices, which contributed to passing routine health inspections.
  • Provided exceptional customer service to all facility visitors by promptly addressing their needs or directing them to the appropriate staff member for assistance.
  • Supported team members in completing large-scale cleaning projects on time and within budget constraints.
  • Preserved the life of flooring materials through proper care, including waxing and buffing as needed.
  • Increased efficiency in waste management by implementing new recycling program.
  • Enhanced team productivity with introduction of rotating cleaning schedule.
  • Implemented detailed cleaning checklist, improving thoroughness of cleaning tasks.
  • Reduced chemical usage in cleaning processes by adopting green cleaning techniques.
  • Maintained landscaped areas, contributing to overall aesthetic appeal of property.
  • Maintained exterior cleanliness, contributing to positive first impression for visitors.
  • Facilitated welcoming atmosphere by attending to details in guest and public areas.
  • Reduced downtime in common areas by efficiently coordinating cleaning during low-traffic hours.
  • Enhanced lifespan of flooring through regular and appropriate maintenance.
  • Fostered culture of cleanliness, encouraging others to maintain personal and shared spaces.
  • Contributed to reduction in cross-contamination by using color-coded cleaning supplies.

Night Auditor

Aarchway Inn
06.2017 - 10.2020
  • Reconciled daily financial transactions to ensure accuracy and compliance with accounting standards.
  • Managed night audit processes, including balance sheets and revenue reports, enhancing operational efficiency.
  • Trained and mentored new staff on auditing procedures and customer service protocols to improve team performance.
  • Implemented streamlined reporting systems that reduced discrepancies in nightly financial reports.
  • Assisted guests with check-ins/check-outs, addressing inquiries to enhance overall guest satisfaction.
  • Collaborated with management to develop strategies for improving guest services and operational workflows.
  • Monitored security systems and ensured property safety during overnight shifts, mitigating potential risks.
  • Conducted regular inspections of hotel facilities, ensuring adherence to cleanliness and maintenance standards.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
  • Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
  • Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
  • Assisted in inventory management and supply ordering for front desk, ensuring preparedness and operational efficiency.
  • Provided guests with information about local attractions and services, enhancing their stay experience.
  • Resolved guest issues with professional and empathetic communication, improving overall stay experiences.
  • Managed front desk operations during night, maintaining security and guest safety.
  • Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
  • Compiled and presented detailed reports on nightly revenue, aiding in financial planning and analysis.

Cashier

Maverik Adventure's First Stop
08.2016 - 06.2017
  • Processed transactions efficiently, ensuring accurate cash handling and adherence to operational procedures.
  • Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
  • Managed inventory levels, restocking shelves to maintain product availability and store organization.
  • Trained new staff on register operations and customer service protocols, fostering team development.
  • Implemented improved checkout procedures, reducing wait times during peak hours for better service delivery.
  • Resolved customer inquiries and complaints promptly, maintaining positive relationships and brand loyalty.
  • Monitored cash drawer accuracy daily, identifying discrepancies and minimizing errors in financial reporting.
  • Collaborated with management to optimize store layout based on customer flow patterns for increased efficiency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Enhanced shopping experience, provided product information and location assistance.
  • Reduced processing errors by meticulously following transaction procedures.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Sales Associate

Petco
01.2012 - 03.2016
  • Enhanced customer engagement through active listening and tailored product recommendations.
  • Streamlined inventory management processes, improving stock accuracy and availability.
  • Conducted regular training sessions for new associates, fostering a collaborative team environment.
  • Implemented promotional strategies that increased sales during peak seasons.
  • Developed strong relationships with repeat customers, boosting loyalty and retention rates.
  • Analyzed customer feedback to identify trends and improve service delivery standards.
  • Collaborated with cross-functional teams to optimize store layout for enhanced shopping experience.
  • Led efforts in visual merchandising, aligning displays with brand standards to drive traffic and sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Night Stocker

Walmart
01.2002 - 09.2009
  • Organized inventory shelves to enhance accessibility and streamline restocking processes.
  • Collaborated with team members to ensure timely product placement and maintain store aesthetics.
  • Monitored stock levels and communicated replenishment needs to management for optimal inventory control.
  • Trained new employees on safety protocols and efficient stocking techniques to ensure compliance and effectiveness.
  • Implemented best practices for product rotation, reducing waste and improving shelf life of perishable items.
  • Assisted in developing layout strategies that maximized floor space utilization and improved customer shopping experience.
  • Led initiatives for safety improvements, resulting in enhanced workplace conditions and reduced incidents during night shifts.
  • Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
  • Unloaded arriving product stock and moved to store display areas.
  • Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
  • Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Improved store organization by efficiently restocking shelves and displays during overnight shifts.
  • Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
  • Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
  • Ensured accurate product placement by carefully following planograms and store layouts.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Streamlined merchandise restocking process, resulting in reduced time spent on nightly tasks.
  • Promoted loss prevention strategies by promptly reporting any instances of theft or suspicious activity during overnight hours.
  • Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Responded proactively to unexpected staffing shortages or emergencies, willingly taking on additional responsibilities when necessary for seamless business operations during night shifts.
  • Maintained exceptional attendance records, showcasing dedication and reliability to the employer throughout employment tenure as a Night Stocker.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Enhanced workplace efficiency by regularly updating knowledge on new products, promotions, and company policies.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Provided backup support to other departments as needed, demonstrating versatility and teamwork capabilities.
  • Aided in optimizing store layout by rearranging products based on seasonal demands or promotional events.
  • Kept abreast of current industry trends and best practices, utilizing this knowledge to improve work performance as a Night Stocker consistently.
  • Facilitated smooth shift transitions through effective communication with incoming day staff regarding stock status and pending tasks.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Stocked designated items on shelves, end caps and displays.
  • Greeted store customers and discussed needs.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Managed timely and effective replacement of damaged or missing products.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked shelves to match planogram images and instructions.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Transported merchandise pallets to move in warehouse.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Interacted with guests in friendly and knowledgeable way.
  • Safely and securely loaded items to prevent damage during transport.
  • Greeted customers and directed to requested products.
  • Maintained store assets with effective loss prevention strategies.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.

Education

High School Diploma -

Union High School
Roosevelt, UT
08.1990

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Relationship building
  • Direct patient care
  • Transportation
  • Appointment scheduling
  • Patient care
  • Disability awareness
  • Client transportation
  • ADL support
  • Goal setting
  • Team collaboration
  • Social skills development
  • Recreational activities
  • Patient management
  • Progress documentation
  • Individualized support planning
  • Safety monitoring
  • Care plan management
  • Care plan assessment
  • Transportation assistance
  • Self-advocacy training
  • Problem-solving
  • Multitasking and organization
  • Daily living support
  • Empathy and patience
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Positive reinforcement
  • Record keeping
  • Self-care promotion
  • Report writing
  • Emotional intelligence
  • Compassionate client care
  • State regulations
  • Healthcare
  • Health services
  • Client safety and first aid
  • Charting and documentation
  • Hygiene assistance
  • Personal care assistance
  • Wellness and nutrition knowledge
  • First aid and CPR
  • Community activities
  • CPR certification
  • Fast learner
  • Critical thinking
  • Documentation and recordkeeping
  • First aid certification
  • Attentive to people
  • Cooking meals
  • Vitals monitoring and documentation
  • Decision-making
  • Clear communication
  • Housekeeping
  • Customer service
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Follow-up skills
  • Paperwork processing
  • Product knowledge
  • Call management

  • Facility maintenance
  • Family maintenance
  • Scheduled maintenance
  • Cleaning expertise
  • Restroom care
  • Customer service-focused
  • Mopping techniques
  • Window washing
  • Facilities maintenance
  • Dusting proficiency
  • Chemical handling
  • Trash compacting
  • Waste disposal management
  • Basic repairs
  • Skilled housekeeper
  • Custodial machine operation
  • Cardboard baling
  • Carpet cleaning
  • Appliance cleaning
  • Bathroom sanitation
  • Recycling
  • Safety compliance
  • Pressure washing
  • Wall washing
  • Equipment maintenance
  • Ceiling fan cleaning
  • Window frame cleaning
  • Cleaning supply management
  • Outdoor cleaning
  • Stairwell cleaning
  • Spill cleanup procedures
  • Exterior cleaning
  • Industrial cleaning methods
  • Floor maintenance
  • Excellent communication skills
  • Floor scrubbers and polishers
  • Floor waxing
  • Spot cleaning
  • Sanitization techniques
  • Vacuum operation
  • Cleaning and sanitizing
  • Responsible and dependable
  • Attention to detail
  • Floor cleaning and buffing
  • Maintenance
  • Work prioritization
  • Building maintenance
  • Floor polishing
  • Furniture moving
  • Minor repairs
  • Hazardous chemicals handling
  • Maintenance knowledge
  • Physical stamina
  • Damage reporting
  • Timely paperwork completion
  • Safe chemical disposal
  • Supply management
  • Job status updates

Timeline

Direct Support Professional

Rise Services
06.2025 - Current

Direct Support Professional

Northeastern Services
01.2024 - Current

Janitorial Assistant

Duchesne County School District
08.2022 - 01.2024

Night Auditor

Aarchway Inn
06.2017 - 10.2020

Cashier

Maverik Adventure's First Stop
08.2016 - 06.2017

Sales Associate

Petco
01.2012 - 03.2016

Night Stocker

Walmart
01.2002 - 09.2009

High School Diploma -

Union High School

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