Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALISON SMALL

WATERVILLE

Summary

Dynamic and results-driven professional with a proven track record at Michaels Arts and Crafts, excelling in team leadership and customer service. Recognized for enhancing operational efficiency and achieving high performance standards. Skilled in problem-solving and time management, committed to fostering collaboration and delivering exceptional results in fast-paced environments.

Proficient in advocating for children with disabilities, working closely with various service providers to facilitate access to essential accommodations. Recognizes the importance of tailored, empathetic approaches in therapy and education. Aims to collaborate with employers who demonstrate a commitment to supporting employees' families. Experienced in navigating complex care systems to improve outcomes.

Overview

2026
2026
years of professional experience

Work History

WaitStaff

Woodlands Assisted Living
2025 - Current
  • Demonstrated strong personal responsibility and self-motivation in all tasks.
  • Adapted quickly to new situations and learned efficiently in fast-paced environments.
  • Worked independently and collaboratively, contributing effectively within team settings.
  • Managed time efficiently to ensure timely completion of all tasks.
  • Maintained organization and attention to detail, upholding a strong work ethic.
  • Exhibited respect and friendliness while offering assistance whenever necessary.
  • Committed to continual improvement and passionate about ongoing learning.
  • Promoted for outstanding efforts in providing a pristine, hospitable dining experience for respected community members.

CSR

Mturk Data
2020 - Current

Executed data entry and discovery tasks with over 99.8% accuracy on all jobs.

Achieved completion of work on time consistently while managing self-scheduling.

Earned additional 24% in bonuses for exceeding performance expectations.

Maintained self-driven workflow, overseeing all aspects of job execution independently.

Department Manager

Michaels Arts and Crafts
2013 - 2018
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Managed team performance, facilitating training and development initiatives to enhance skills.
  • Implemented process improvements, streamlining workflows to increase efficiency and productivity.
  • Collaborated with cross-functional teams to drive strategic projects and achieve organizational goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.

DEPARTMENT MANAGER

Fashion Bug
2008 - 2013
  • Directed departmental operations, ensuring alignment with organizational goals and objectives.
  • Enhanced team performance through effective training and mentoring of staff members.
  • Streamlined workflow processes, resulting in improved efficiency and reduced operational delays.
  • Implemented strategic initiatives that drove productivity and quality within the department.
  • Fostered a collaborative environment, encouraging open communication among team members to enhance morale.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Established clear performance expectations for staff members which led to increased accountability.

Education

High School Diploma -

Valley High
Bingham, ME

No Degree -

Kvcc
Fairfield, ME

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible

Timeline

WaitStaff

Woodlands Assisted Living
2025 - Current

CSR

Mturk Data
2020 - Current

Department Manager

Michaels Arts and Crafts
2013 - 2018

DEPARTMENT MANAGER

Fashion Bug
2008 - 2013

High School Diploma -

Valley High

No Degree -

Kvcc