Alison Smidt
Summary
Instrumental Product Owner bringing 10 years of analyst experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
18
18
years of professional experience
Work History
Product Owner
Experity
09.2020 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Attended Agile ceremonies, demos and production proving activities.
- Broke project into epics and implementable user stories.
- Interacted with internal stakeholders as voice of customer.
- Communicated project updates to stakeholders at all levels.
- Updated customers and senior leaders on progress and roadblocks.
- Analyzed user feedback and implemented changes to product design.
- Collaborated with team of engineers to develop new products.
Systems Analyst
Avera Health
02.2019 - 09.2020
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolved or escalated problem tickets to resolve user issues.
- Assessed business requirements to create focused solutions.
- Provided client support on system operation and troubleshooting.
- Enhanced interfaces to promote better functionality for users.
- Trained users and supported variety of problems with hardware and software.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Senior EMR Analyst
DocuTAP
02.2015 - 02.2019
- Provided technical and application expertise to design, analyze, and optimize workflow and training for clinical and administrative staff of the various DocuTAP systems
- Acted as a resource for internal departments – product, development, project management, client success and support teams
- Prioritized, researched and multi-tasking on several assignments and company needs
- Occasional travel to clients to provide training, clinical or billing workflow observation and efficiency recommendations
- Participation in company user group conference including presentations to a large audience
- Involved with department process improvement initiatives including establishing and keeping best practices up to date as software changes
EMR Analyst
DocuTAP
05.2012 - 02.2015
- System configuration of new client databases
- Worked closely with Implementation Project Managers as a project resource for system configuration and training until project completion upon client go-live and transition to long term support
- Plan and execute software training with clients via phone and screen share
- Utilize critical thinking skills for client's converting from another EHR to ensure successful implementation and client satisfaction
- Occasional travel to new clients to provide training and go-live support
Application Specialist
DocuTAP
07.2011 - 05.2012
- Provided application and technical support for client base on practice management, EHR and hardware
- Provided workflow efficiency recommendations and training on application features to clients
- Documented client interactions via CRM and following up on open work tickets ensuring timely resolution and closure
- Worked as a part of a team to reach monthly team goals
Customer Service Representative
Midco Connections
01.2006 - 07.2011
- Used professional communication in answering phones for customer service and/or sales for companies who contracted Midco Connections to be their overflow or after hours phone service
- Met various individual goals for quality, sales closed and call time averages
- Adapted to rapid product, promotional and process changes with contracted companies
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Business Administration And Management
University of Sioux Falls
Associate of Arts - Business Administration
Southeast Technical College
Skills
- Technical Acumen
- Team Meetings
- Managing Multiple Projects
- Sequence Diagrams
- New Features Implementation
- Product Planning
- Bug Fixes
- Scrum Methodology
- Client Meetings
- Atlassian JIRA and Confluence
- Grooming Practices
Timeline
Product Owner
Experity
09.2020 - Current
Systems Analyst
Avera Health
02.2019 - 09.2020
Senior EMR Analyst
DocuTAP
02.2015 - 02.2019
EMR Analyst
DocuTAP
05.2012 - 02.2015
Application Specialist
DocuTAP
07.2011 - 05.2012
Customer Service Representative
Midco Connections
01.2006 - 07.2011
Bachelor of Science - Business Administration And Management
University of Sioux Falls
Associate of Arts - Business Administration
Southeast Technical College