Alison Steinsultz
North Richland Hills,TX
Summary
Client Services professional with over 17 years of experience supporting secure communications for clients within the financial industry seeking an new opportunity.
Overview
25
25
years of professional experience
Work History
Associate Account Director
Venture Solutions
Fort Worth, TX
03.2022 - Current
- Facilitated communication between internal departments as well as external partners.
- Implemented processes that improved operational efficiency within the team.
- Provided guidance and mentoring to junior members of the team.
- Organized and managed multiple accounts simultaneously.
Account Manager
Venture Solutions
Fort Worth, TX
12.2006 - 03.2022
- Primary liason between Venture Solutions and an assigned group of clients in the financial industry to proactively manage the client relationship.
- Working to ensure the achievement of clients SLAs, and helping to facilitate growth and support for secure print/mail and digital solutions.
Vice President, Director of Operations
Pet Data
Irving, TX
05.2004 - 12.2006
- Oversee day-to-day operations from both a customer service and sales perspective.
- Manage the quality of work in the customer service call center, mail processing and data entry departments.
Account Manager
Pet Data
Irving, TX
05.2001 - 05.2004
- Responsible for increasing sales, maintaining successful relationships with clients, meeting monthly sales budgets and reporting account updates to senior leadership.
Assistant Manager
Pet Data
Irving, TX
05.2000 - 05.2001
- Serve as Lead Customer Service Representative and assisting the Office Manager with employee training and department development.
Customer Service Representative
Pet Data
Irving, TX
05.1999 - 05.2000
- Responsible for answering customer calls, processing incoming mail and data entry applications.
Education
Bachelor of Science - Psychology
Texas Christian University
Fort Worth, TX05-1999
Skills
- Account Relationship Management
- Customer Relationship Management
- Analytical Skills
- Teamwork and Collaboration
- Microsoft Office
Timeline
Associate Account Director
Venture Solutions
03.2022 - Current
Account Manager
Venture Solutions
12.2006 - 03.2022
Vice President, Director of Operations
Pet Data
05.2004 - 12.2006
Account Manager
Pet Data
05.2001 - 05.2004
Assistant Manager
Pet Data
05.2000 - 05.2001
Customer Service Representative
Pet Data
05.1999 - 05.2000
Bachelor of Science - Psychology
Texas Christian University
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