ALISON SUSTAYTA
Oak Lawn,IL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Operations Coordinator
GE Healthcare
04.2021 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with vendors to make purchases and reconcile invoices.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Tracked company equipment, tools and technology to manage inventory.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Managed internal operational standards and productivity targets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Responsible for prompt and accurate filing of expense, time, and service reports.
- Handled all types of work submitted into the department whether multi vendor or core GE product based offerings.
- Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
- Effectively manage and prioritize various projects with minimal supervision.
- Accomplished multiple tasks within established timeframes.
- Utilize productivity reports/dashboards to measure site performance and assist with anything needed.
Center Coordinator
Corporate Offices Business Center
Oak Brook, IL
12.2015 - Current
- Produced professional and error-free letters, presentations and spreadsheets needed by senior office professionals
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Oversaw office financial management, AR administration
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking
- Supervised office employees, consistently cultivating productive and positive work atmosphere
- Supported clerical needs for more than 100 businesses, including taking messages, scanning documents and routing business correspondence
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills
- Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations
- Managed sensitive information with discretion while providing administrative support to executive teams
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow
- Executed special objectives and projects in response to executive team and board member requests
- Produced and presented proposals to new clients
- Oversaw various projects from conceptualization to completion
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Led team engaged in delivering assistance to customer service department on daily basis
- Answered phones to direct callers, schedule appointments and provide general office information
- Evaluated and identified ineffective workflow processes, implementing solutions to improve productivity and personnel performance
- Completed billing, collections and reporting duties on daily basis
- Supervised employees to ensure optimal productivity.
Recruiter
Olson & Associates
Lombard, IL
01.2015 - 12.2015
- Supported employee relocation and integration by helping new hires establish housing, schooling and registration
- Thoroughly explained the employee handbook during new employee orientations
- Provided recruiting activity reports to management utilizing industry-specific software and guidelines
- Staffed a wide range of technical contract, contract-to-hire and direct hire jobs
- Cold-called potential employees
- Analyzed applicants and matched with appropriate jobs
- Attended recruitment events and networked
- Set up and completed as many as 50 weekly interviews
- Followed up with new employees to offer assistance and welcome
- Conducted interviews to ensure solid cultural alignment between client and candidate
- Monitored new employee progress
- Planned and executed recruitment events to bring in area candidates.
Keyholder
Fashion Q
Oak Brook, IL
08.2013 - 08.2014
- Taught junior employees how to meet operational and sales goals with proactive strategies
- Organized and updated schedules to optimize coverage for expected customer demands
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Managed inventory and stock levels in coordination with purchasing and receiving department
- Managed store security needs as required
- Operated cash register.
Sales Associate
United Center
Chicago, IL
11.2011 - 08.2013
- Assisted customers by finding needed items and checking inventory for items at other locations
- Sold various products by explaining unique features
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Education
GED -
Gage Park High School
01.2009
Business Administration And Management -
Malcolm X College
Skills
- Business Management/Experience in leadership
- Invoicing, billing, and contracts
- Computer proficiency
- Accounts payable and receivable
- Operations Oversight
- Ability to prioritize
- Detail oriented/ Self-directed
- Training and development
- Bilingual
- Process Implementation
- Customer Relationship Management
- Staff Supervision/Team Training
Timeline
Operations Coordinator
GE Healthcare
04.2021 - Current
Center Coordinator
Corporate Offices Business Center
12.2015 - Current
Recruiter
Olson & Associates
01.2015 - 12.2015
Keyholder
Fashion Q
08.2013 - 08.2014
Sales Associate
United Center
11.2011 - 08.2013
GED -
Gage Park High School
Business Administration And Management -
Malcolm X College