Alison Taber
Millbury,MA
Summary
Dedicated Customer Support professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
FitDEGREE
10.2020 - Current
- Responded to customer inquiries and provided technical assistance over phone, email or video chat session
- Diagnosed and troubleshot software issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume remote setting, prioritizing tasks to keep up with challenging deadlines.
- Evaluated customer issues to determine areas in need of improvement and implement proactive corrections.
- Resolved concerns with products or services to help with retention and drive sales.
Founder
No Alibi Fitness
06.2014 - 09.2020
- Owner and founder of start-up fitness facility
- Created organization's mission and vision statements for use by employees.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed and implemented sales process for nurturing leads and converting to long term clients
- Help clients with behavior change to improve their health and fitness.
- Created and monitored promotional approaches to increase sales and profit levels.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Lead instructor and fitness format development
Fitness Instructor
Independent Contracting
04.2011 - 06.2014
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Designed innovative fitness plans to keep clients engaged.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Adapted classes to meet needs of participants with varying fitness levels.
Education
Masters of Fine Art - Graphic Design
Rochester Institute of Technology
Rochester, NY05.2003
Bachelor's of Fine Art - Ceramics & Ceramic Sculpture
Rochester Institute of Technology
Rochester, NY05.1999
Skills
- Customer Response
- SaaS Support
- Ticket Management
- Technical Troubleshooting
- Payment Processing
- Computer Proficiency
- Active Listening
- Creative Problem Solving
- Sales Experience
Certification
- Health Coach, Institute of Integrative Nutrition - Jan 2024
Timeline
Customer Support Specialist
FitDEGREE
10.2020 - Current
Founder
No Alibi Fitness
06.2014 - 09.2020
Fitness Instructor
Independent Contracting
04.2011 - 06.2014
Masters of Fine Art - Graphic Design
Rochester Institute of Technology
Bachelor's of Fine Art - Ceramics & Ceramic Sculpture
Rochester Institute of Technology