Alison Thomas
LINEVILLE
Summary
Retail Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral, and interpersonal communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
INTERNET SAFETY EVALUATOR
Telus International
LINEVILLE
12.2021 - Current
- Analyzing internet content while assessing reliability, reputation, and accuracy of information along with identifying misleading or harmful content.
INDEPENDENT CONTRACTOR
Instacart
Oxford
01.2021 - Current
- Delivered groceries efficiently to customers, ensuring timely arrival and satisfaction.
- Utilized mobile app for effective order management and delivery tracking.
- Communicated order updates and delivery schedules directly to customers.
- Maintained up-to-date knowledge of local stores and product availability.
- Collaborated with store staff to guarantee accurate fulfillment of orders.
- Resolved customer inquiries promptly during delivery, enhancing service quality.
- Followed strict safety protocols while handling food items during deliveries.
- Adapted to dynamic schedules and priorities based on customer needs.
ASSISTANT STORE MANAGER
OfficeMax
Oxford
12.2011 - Current
- This position is to support the Store Manager in all aspects of store operations, and to maintain such in the managers absence.
- A major focus of my position is sales training, and development of associates.
- Responsible for our overall tech sales and services.
- Develop contests and incentives for our associates.
- Consistently exceed sales expectations, while providing a customer focused environment.
- Participate in all operational processes, including inventory management, logistics, merchandising and loss prevention.
- Conduct interviews and make hiring decisions.
- This position requires strong multi tasking skills, the ability to make quick decisions independently, as well as a talent for sales.
SENIOR SALES ASSOCIATE/KEY HOLDER
Dollar General
Lincoln
04.2020 - 01.2021
- Customer service, stocking merchandise, opening and closing of store.
SALES MANAGER (ASSISTANT STORE MANAGER)
Harbor Freight Tools USA, Inc.
Anniston
10.2019 - 03.2020
- The main focus of this position is to hire, train, and develop a highly motivated, high performing sales team.
- To exceed all sales goals set by the Company.
- Work closely with Store Manager and Logistics Manager to insure store operates by company standards, and all operations are completed successfully and on time.
- This was a promotion from the previous position of Logistics Supervisor.
LOGISTICS SUPERVISOR
Harbor Freight Tools USA, Inc.
Anniston
04.2019 - 10.2019
- Work closely with Logistics Mgr and Store Mgr to maintain a full, in-stock store by insuring the truck process is completed on time and with accuracy.
- Performing out scans, cycle counts, and replenishment reports.
- Also act as opening/closing Mgr, and LOD.
INVENTORY TECHNICIAN
Earthlink, Inc
Anniston
10.2008 - 02.2011
- In this position I was responsible for all aspects of Small Business orders, and trouble tickets.
- This included receiving, shipping, and transferring of parts.
- Worked closely with technicians in the field to insure the customer's needs were met quickly and accurately.
- Kept my own inventory with near 100% accuracy.
- This position required interaction with customers, technicians, purchasing agents, and engineers.
TRAINING STORE MANAGER
Movie Gallery, Inc
Sylacauga
05.2003 - 10.2008
- As a Training Store Manager, I oversaw all aspects of store operations.
- This included hiring and training, merchandising, marketing, inventory control, and loss prevention.
- Managed the P&L, controlling expenses and increasing profits.
- Also, I trained newly hired store managers at my location, as well as traveling to other locations to train existing managers.
- Assisted in other stores' inventory and merchandising.
Education
High school diploma or GED -
Homeschooled
Alabama01-1992
Some college - General Studies
Gadsden State Community College
Anniston, ALSkills
- Training
- Operations
- Management
- Inventory Control
- Customer Service
- Retail Management
- Sales Management
- IOS
- Machine learning
- Leadership
- Data assessment
- Order management
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Decision making
Certification
Insurance Agents License, Michigan
Assessments
- Attention to Detail, Proficient, 07/01/19
- Manufacturing: Quality Inspection, Proficient, 02/01/20
- Retail customer service, Highly Proficient, 09/01/21
- Sales skills, Expert, 09/01/21
- Manufacturing: Quality inspection, Proficient, 02/01/20
Timeline
INTERNET SAFETY EVALUATOR
Telus International
12.2021 - Current
INDEPENDENT CONTRACTOR
Instacart
01.2021 - Current
SENIOR SALES ASSOCIATE/KEY HOLDER
Dollar General
04.2020 - 01.2021
SALES MANAGER (ASSISTANT STORE MANAGER)
Harbor Freight Tools USA, Inc.
10.2019 - 03.2020
LOGISTICS SUPERVISOR
Harbor Freight Tools USA, Inc.
04.2019 - 10.2019
ASSISTANT STORE MANAGER
OfficeMax
12.2011 - Current
INVENTORY TECHNICIAN
Earthlink, Inc
10.2008 - 02.2011
TRAINING STORE MANAGER
Movie Gallery, Inc
05.2003 - 10.2008
High school diploma or GED -
Homeschooled
Some college - General Studies
Gadsden State Community College