Alison Thonn
Property manager
San Antonio,TX
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Eager to develop and advance professionally into a more challenging position.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment
Overview
12
12
years of professional experience
Work History
Banquet Cook
Marriott
San Antonio, TX
07.2023 - Current
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Trained and assisted new kitchen staff members.
Property Manager
Jmb Group
San Antonio, TX
07.2022 - 09.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
Shift Lead Manager
Camp Outpost Co.
San Antonio, TX
08.2021 - 09.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Lifestyle Consultant
Massage Heights
San Antonio, TX
01.2021 - 08.2021
- Confirmed appointments, communicated with clients and updated client records.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Catering Manager
JDRG
06.2018 - 06.2021
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Communicated with venue personnel to coordinate event logistics.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Gunter High School
Gunter, TX06.2016
Skills
- Cash Handling
- Scheduling and Coordinating
- Microsoft Office
- Administration and Reporting
- Verbal and Written Communication
- Payment Processing
- Opening and Closing Procedures
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Call Answering and Routing
- Computer Proficiency
- Billing and Payment Processing
- Appointment Confirmation
- Operating Telephones
- Appointment Booking
Timeline
Banquet Cook
Marriott
07.2023 - Current
Property Manager
Jmb Group
07.2022 - 09.2023
Shift Lead Manager
Camp Outpost Co.
08.2021 - 09.2022
Lifestyle Consultant
Massage Heights
01.2021 - 08.2021
Catering Manager
JDRG
06.2018 - 06.2021
High School Diploma -
Gunter High School