Alison Torner
Temecula,CA
Summary
Highly skilled and enthusiastic professional with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management and processes. Proven problem solver and excellent communicator. Strong organizational skills and understanding of data collection and performance metrics. Recognized for staff development and teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Telehealth Care Coordinator, RN II, Full-time
L. Pettis Memorial VA Medical Center
04.2020 - Current
- Work remotely with patients utilizing Telehealth technology and disease management strategies for complex patient care for chronic and acute disease processes, patient panel size up to 75, triage appropriately for urgent and emergent needs
- Support team as the lead when needed by managing all incoming consults and resolve escalated matters
- Provide daily support to all team members for recommendations with challenging patients, conflict resolution, and other barriers in providing care or meeting goals
- Assist in training all new employees
- Lead the following process improvement projects: employee recognition, improvements in communication, consult/data tracking sheet, workload, Standards of Operation Protocols, and Training manual updates
- Work with chief of staff hospital-wide process improvement group in reducing re-admissions, provided data to show >50% increase in consults this year compared to last year
Infusion Registered Nurse, Per Diem
Drip Hydration
07.2018 - 08.2022
- Complete individual assessments for patients in their home, administer requested IV infusion as ordered by physician, request prn medication as needed based on assessment, provide excellent customer service.
Inpatient Discharge Planner, RN II, Full-time
Jerry L. Pettis Memorial VA Medical Center
06.2018 - 04.2020
- Work collaboratively with physicians, nurse practitioners, social workers, and nursing staff to monitor for opportunities to improve care, develop safe discharge plan, and goals of care family meetings
- Meet with patient and families to develop appropriate discharge plan, identify needs outside inpatient hospitalization, ensure positive outcomes, and coordinate with their PCP team accordingly
- Contribute ideas and assistance during daily Leadership meetings in discussions of bedflow, length of stay, and concerns in patient care
- Resolve conflict in a professional manner with patients, nursing, and surgical teams.
Staff RN II, Full-time
Jerry L. Pettis Memorial VA Medical Center
07.2015 - 06.2018
- Surgical SDU/Surgical Unit (3SE): Provide acute inpatient nursing care for SDU status patients as well as Medical-Surgical patients, coordinate care and treatment with members of health care team to meet goals and achieve positive outcomes, educate patients and their families
- Charge Nurse: coordinate with nursing supervisor to communicate staff needs and patient flow, determine patient care assignments, supervise nursing staff and assist with evaluating patient care needs
- Act as liaison between facilities, patients, and family members
- Resolve conflict with patient concerns and surgical teams
- Preceptor for nursing students and new employees: identify needs collaboratively, set goals, provide feedback and guidance to foster autonomy and professionalism while following standards of care and facility policies
Registered Nurse, Full-time
St. David’s, Round Rock Medical Center
06.2014 - 07.2015
- Telemetry Medical/Surgical/Orthopedic Unit: Provide acute inpatient nursing care for Telemetry Medical-Surgical patients, coordinate care with members of health care team to meet goals and achieve positive outcomes, educate patients and their families.
Patient Care Technician I, Per Diem
St. David’s, Round Rock Medical Center
09.2012 - 01.2014
- Perform a variety of basic care services related to activities of daily living, draw labs, coordinate care with members of the health care team, complete daily computer charting
Education
Master of Science - Nursing Administration
University of Texas
2023
Bachelor of Science - Nursing
University of Texas
2015
Associates Degree of Applied Science - Nursing
Austin Community
College
2013
Skills
- Process Knowledge
- Team Meetings
- Operational Efficiency
- Critical Thinking
- Care Quality Assessments
- Care Planning and Management
- Outcome Assessment
- Multitasking and Organization
- Train Employees
- Collaboration
Certification
California Registered Nurse, License #95092050, expires 09/30/2025
Texas Registered Nurse, License #849284, expires 08/31/26
Basic Life Support for Healthcare Provider (BLS), expires 07/2025
Advanced Cardiac Life Support (ACLS), expires 07/2025
Timeline
Home Telehealth Care Coordinator, RN II, Full-time
L. Pettis Memorial VA Medical Center
04.2020 - Current
Infusion Registered Nurse, Per Diem
Drip Hydration
07.2018 - 08.2022
Inpatient Discharge Planner, RN II, Full-time
Jerry L. Pettis Memorial VA Medical Center
06.2018 - 04.2020
Staff RN II, Full-time
Jerry L. Pettis Memorial VA Medical Center
07.2015 - 06.2018
Registered Nurse, Full-time
St. David’s, Round Rock Medical Center
06.2014 - 07.2015
Patient Care Technician I, Per Diem
St. David’s, Round Rock Medical Center
09.2012 - 01.2014
Master of Science - Nursing Administration
University of Texas
Bachelor of Science - Nursing
University of Texas
Associates Degree of Applied Science - Nursing
Austin Community
College
California Registered Nurse, License #95092050, expires 09/30/2025
Texas Registered Nurse, License #849284, expires 08/31/26
Basic Life Support for Healthcare Provider (BLS), expires 07/2025
Advanced Cardiac Life Support (ACLS), expires 07/2025
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