Alison Miles
Fort Atkinson,WI
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
21
21
years of professional experience
Work History
Registered Nurse
Rainbow Hospice Care
09.2023 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Director Health Services/Registered Nurse
Reena, Living
05.2022 - 08.2023
- Oversee the nursing staff for the provision of quality and appropriate resident / patient care that meets or exceeds company and regulatory standards
- Schedule and/or perform rounds to monitor and evaluate the quality and appropriateness of nursing care
- Maintain administrative authority, responsibility, and accountability for the proper charting and documentation of care, medications, and treatments
- Assist with hiring nursing staff, oversee the provision of orientation and training, and retain qualified staff to carry out nursing / home care programs and services
- Review employee performance, discipline process, and conduct periodic performance appraisals in a timely manner
- Assist with developing and implementing the written staffing plan and nursing schedule that reflects the needs of the resident and patient population
- Collaborate with the Executive Director to build relationships with internal and external prospects, customers, families, and care providers
- Review and adhere to departmental budget
- Evaluate current and potential tenants and clients to determine and maintain facility's ability to provide the appropriate level of care
- Manage clinical aspects of state or federal government survey processes
- Participate in daily Interdisciplinary meetings and other community meetings including Safety Committee and Quality Improvement
- Must be adaptable, flexible to changes, and able to prioritize and organize work efficiently to accomplish workload within time allotted
- Brings identified concerns to the Quality Improvement committee for development of appropriate plans of action
- Maintain a positive attitude in relation to customer service program
- Comply with established safety rules and regulations
- Promptly reports accidents, incidents, and unsafe and hazardous conditions/equipment to supervisor
- Understand, comply with, and promote all rules regarding resident's rights
- Abide by the facility's policies, procedures and practices
- Assist with the oversight of the Resident Assessment process for accuracy and attends care planning conferences periodically to determine compliance with care planning guidelines
- Participate in the collection, review, and analysis of clinical outcome data and determine trends.
Registered Nurse
Fort Healthcare
07.2008 - 05.2022
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Audited charts and reviewed clinical documents to verify accuracy.
Registered Nurse
Jefferson County Health Department
10.2020 - 04.2021
- Staging COVID cases in WEDSS
- Collaboration with contact tracers and other staffed
- Able to use connections through employer to help all COVID
CNA, St. Coletta Of Wisconsin
10.2007 - 07.2008
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Obtained client medical history, medication information, symptoms and allergies
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
CNA, Abilities
10.2006 - 05.2007
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
CNA, Fairhaven Senior Services
06.2004 - 10.2006
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Facilitated personal hygiene management, feeding and ambulation.
Education
Associate of Science - Liberal Arts And Sciences, Nursing
University of Rock County
12.2015
High School Diploma - undefined
Madison Area Technical College
Madison, WI06.2004
undefined
Whitewater High School
Whitewater, WISkills
- Quality Care
- Resident Care
- Quality Improvement
- Medication Management
- Clinical Operations
- OSHA
- Staff Development
- Professional Development
- Regulatory Compliance
- State Regulations
- Risk Management
- Clinical Supervision
- Memory Care
- Infection Control
- Staff Training
- Medication Administration
- CMS
- Direct Supervision
Timeline
Registered Nurse
Rainbow Hospice Care
09.2023 - Current
Director Health Services/Registered Nurse
Reena, Living
05.2022 - 08.2023
Registered Nurse
Jefferson County Health Department
10.2020 - 04.2021
Registered Nurse
Fort Healthcare
07.2008 - 05.2022
CNA, St. Coletta Of Wisconsin
10.2007 - 07.2008
CNA, Abilities
10.2006 - 05.2007
CNA, Fairhaven Senior Services
06.2004 - 10.2006
Associate of Science - Liberal Arts And Sciences, Nursing
University of Rock County
High School Diploma - undefined
Madison Area Technical College
undefined
Whitewater High School
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