Alison Ward
Willow Springs,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Operations Support Analyst
TE Connectivity Corporation
10.2021 - Current
- Performed administrative duties and prepared operational procedures to assist ten operations support managers
- Streamlined operations by identifying inefficiencies and implementing process improvements
- Created and maintained well-organized electronic and hard copy training files
- Implemented and maintained accurate records of employee participation in training events and coordinated with department leaders to identify training needs and develop targeted solutions
- Scheduled and coordinated training sessions, including logistics such as booking facilities and arranging catering
- Evaluated effectiveness of training initiatives and made adjustments as needed to optimize results
- Streamlined onboarding processes for new hires and conducted needs assessments to identify skill gaps and develop appropriate training solutions
Office Manager
Fuquay-Varina Chamber of Commerce
09.2017 - 05.2018
- Provided administrative support to the Director and Member Services Coordinator, as well as all Board members and members alike
- Attended and took minutes at monthly Board meetings, as well as annual Board meetings, and emailed minutes to all Board members
- Reviewed and streamlined daily, monthly and yearly tasks
- Responsible for keying invoices into QuickBooks daily and printing checks
- Responsible for locating and booking up to 50 vendors for Merchant Village at the annual Fuquay-Varina Freedom Balloon Festival attended by over 75,000 people
- Completed daily email and social media posts
- Organized the Fuquay-Varina Christmas Parade
Student Services Program Coordinator
Clemson University, Department of Mathematical Sciences
07.2015 - 03.2016
- Directly provided administrative support for the Department Chair, Graduate Coordinator, Undergraduate Coordinator, and Instruction Coordinator
- Designed, collected, compiled and interpreted assessment data for undergraduate and graduate programs into assessment computer programs directed by Department Chair and Program Coordinators
- Provided primary support to students in addressing advising issues related to academics, registration, financial aid and admissions and to direct students to appropriate faculty or university resources as required
- Assist both undergraduate and graduate students with completion and submission of degree related forms
- Assist in resolving registration problems
- Planned and executed departmental student related events by reserving meeting locations, preparing and sending correspondences
Admin Support Specialist
Walter and Marie Williams' STEPP Program/College STAR
07.2013 - 03.2015
- Managed student staff of four
- Responsible for independent administrative work supporting the director, the assistant director and principal investigators to meet the goals and requirements of the projects in the College STAR-Phase II and Phase III as well as Walter and Marie Williams' STEPP Program Initiatives
- Managed overall grant budgets
- Responsible for purchasing and inventory related to general grant equipment and supplies
- Provided clerical support and assistance with grant paperwork and reporting
- Supported work with UNC-General Administration offices for grant reporting and monitoring
- Worked closely with campus-based project managers, UNC-GA staff, and the Oak Foundation (funders of College STAR and STEPP Program) as appropriate and needed
- Responsible for bi-monthly payroll entry for up to thirty-five student employees (undergraduate and graduate students)
- Reported on a monthly basis the balance of each grant by completing a monthly reconciliation.
Operations Business Analyst
Sidus Financial, LLC
02.2011 - 01.2013
- Completed annual reports for licensing in 22 states Sidus is eligible to do business
- Analyzed areas of organization needing to be streamlined
- Suggested areas of improvement to upper management.
- Organized payroll system, created payroll reports for management
- Responsible for making sure weekly invoices are paid and reported on invoices that are past due or missing
Front End
Sidus Financial, LLC
05.2010 - 02.2011
- Checked emails on a daily basis for new loans, conditions and appraisals and send them to the appropriate department
- Organized the electronic loan file into certain categories on the loan processing computer system.
Loan Processor
Sidus Financial, LLC
06.2006 - 05.2010
- Responsible for mortgage loans files from specific bank and broker customers from application to closing
- Ensured proper documentation of areas of income, property and assets.
Education
Bachelor of Science - Business Administration
Appalachian State University
Boone, NC01.2001
Skills
- Microsoft Office Suite
- Google Chrome
- Adobe Acrobat
- Customer service
- Operations Management
- Scheduling
- Compliance Monitoring
- Operations tracking
- Analysis and research
- Expense Reporting
Volunteer Experience
- Willow Springs Elementary School, Produce Prep Lead, 05/2017 to 05/2020, Responsible for organizing volunteers to prepare fruit and vegetables that are harvested by students. Cook, prepare and disperse food to all classrooms. Organize when certain produce will be harvested, keep a log book of those classes that have tasted each.
- Triangle Community Church, Administrative Assistant, 08/2019 to 03/2020, Responsible for responding to phone calls, email and people who walk in. Organize items that come in for daily use (office supplies, coffee supplies). Reviewing bills that need to be paid and sending them to the correct authority to approve.
Timeline
Operations Support Analyst
TE Connectivity Corporation
10.2021 - Current
Office Manager
Fuquay-Varina Chamber of Commerce
09.2017 - 05.2018
Student Services Program Coordinator
Clemson University, Department of Mathematical Sciences
07.2015 - 03.2016
Admin Support Specialist
Walter and Marie Williams' STEPP Program/College STAR
07.2013 - 03.2015
Operations Business Analyst
Sidus Financial, LLC
02.2011 - 01.2013
Front End
Sidus Financial, LLC
05.2010 - 02.2011
Loan Processor
Sidus Financial, LLC
06.2006 - 05.2010
Bachelor of Science - Business Administration
Appalachian State University