Alison Washington
Houston,TX
Summary
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
10
10
years of professional experience
Work History
Paraprofessional
Spring ISD
10.2023 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Took part in professional development workshops to boost skills.
Sales Associate
Ace Cash Express
05.2021 - 05.2023
- Explained promotions and special offers to customers
- Resolved customer concerns using strong communication and conflict management skills
- Managed multiple tasks simultaneously while meeting deadlines
- Processed credit card payments and accurately handled cash
- Maintained a calm demeanor and managed issues professionally and according to company standards
- Developed customer base by delivering consistent customer service
- Worked independently but within a team environment
- Adapted to changing priorities and unexpected situations
Assistant Manager
PLS
05.2019 - 07.2021
- Supported senior managers with day-to-day operational requirements
- Maintained operational performance by skillfully handling opening and closing tasks
- Increased revenue by collaborating with upper management to develop and implement business improvements
- Directed daily store operations, including staff management, task delegation, and customer service
- Oversaw employee training and all staff management tasks
- Kept all paperwork current and compliant with internal standards and legal requirements.
Customer Service Associate
Walmart
06.2016 - 07.2017
- Answered phones and resolved customer issues and complaints
- Offered customers information about products, services, prices, and special offers
- Processed customer transactions according to established policies and procedures
- Used POS systems to calculate and complete customer orders and transactions
- Interacted with customers, promoting excellent service and experiences to generate repeat business
- Served as primary point of contact for customer inquires and questions
- Handled exchanges, returns, and refunds
- Delivered fast and friendly service regarding questions and service complaints.
Fast Food Team Member
Golden chick
06.2014 - 06.2016
- Helped customers select menu items by making suggestions related to each person's stated preferences
- Brought disgruntled guests back to loyal customers with expert handling of wide-ranging complaints
- Increased revenue with targeted suggestions for beverages, sides, and desserts
- Handled customer interactions with professionalism and upbeat approach focused on making each person feel welcome
- Supported fast food crew by learning every position and quickly stepping in to handle demands at each station
- Maintained highly professional and clean facilities, including dining area, kitchen, and restrooms
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
- Tallied money accurately, balancing cash drawer at open and close of each day
- Took orders and resolved complaints using effective customer communication skills.
Education
No Degree - Teacher Certification
ITEACH
Denton, TXBachelor of Arts - Social Work
Prairie View A & M University
Prairie View, TX08.2023
Associates in Science - undefined
Navarro College
Corsicana, TX05.2018
Skills
- Customer service
- Cash handling
- Meeting deadlines
- Strong communication
- Positive and professional
- Complex problem-solving
- Scheduling
- Teacher Support
- Documentation
- Small Group Instruction
- Special Education Support
Timeline
Paraprofessional
Spring ISD
10.2023 - Current
Sales Associate
Ace Cash Express
05.2021 - 05.2023
Assistant Manager
PLS
05.2019 - 07.2021
Customer Service Associate
Walmart
06.2016 - 07.2017
Fast Food Team Member
Golden chick
06.2014 - 06.2016
No Degree - Teacher Certification
ITEACH
Bachelor of Arts - Social Work
Prairie View A & M University
Associates in Science - undefined
Navarro College
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