ALISON WHITE
Training & Development Leader
BETHPAGE,N.Y.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Director, Epic Education
Northwell Health
Melville
04.2023
- Oversee a team of 4 Managers, 2 Coordinators, and 25 Principal Trainers
- Maintain training space throughout the entire health system
- Ensure team maintained all required certifications
- Create/maintain training strategies for new application features and annual application upgrades
- Develop project milestones due dates for the team in alignment with enterprise events
- Present at various health system events including Change Agent forums, Super User meetings, Executive Advisor Groups, and Clinical Governance sessions delivering various training updates and gaining support for planned events
- Collaborate with change management team, internal communications, and web services team to ensure details about training were distributed throughout Northwell
- Collaborated with Northwell's Center for Learning and Innovation (CLI) regarding selection of a new learning management systems for the enterprise
- Developed the strategy to bundle Epic training via the LMS by training tracks.
Director, AEHR Education
Northwell Health
Manhasset
04.2022 - 04.2023
- Oversee a team of 4 Trainers and 1 Coordinator
- Create/maintain training strategies for new application features and annual application upgrades
- Managed training details via LMS and collaborated with web teams to develop interactive dashboards to track trading completions
- Manage bi-weekly Super User WebEx meeting
- Develop comprehensive ILT courses for both new and existing Allscripts users
- Develop existing trainers to provide 1:1 sessions for our Physicians to support patient-centered workflows
- Develop and maintain supporting documentation for the user community.
Senior Administrative Manager, AEHR Education
Northwell Health
Manhasset
10.2017 - 04.2022
- Oversee a team of 4 Trainers and 1 Coordinator
- Create/maintain training strategies for new application features and annual application upgrades
- Manage bi-weekly Super User WebEx meeting
- Develop comprehensive ILT courses for both new and existing Allscripts users
- Develop existing trainers to provide 1:1 sessions for our Physicians to support patient-centered workflows
- Develop and maintain supporting documentation for the user community.
Manager, AEHR Education
Northwell Health
Manhasset
01.2014 - 10.2017
- Designed training programs to aid in end-user adoption of the Allscripts
- Created all EMR documentation and publishing reference materials on internal Intranet
- Created eLearning prerequisite courses serving as a foundation of knowledge in role based classroom training sessions
- Developing and maintain eLearning curriculum for all newly on boarding residents
- Performed skills assessments for newly on boarding project team members
- Developed training team handbooks by role to reinforce key job functions
- Monitored end-user training requests for implementation and new user requests
- Supervised performance of trainers to ensure training sessions are aligned with approved training leaders guides
- Conducted bi-weekly super user meetings via WebEx.
Training Coordinator / Trainer AEHR
Northwell Health
Manhasset
11.2012 - 01.2014
- Processed all new hire requests for training and access to Allscripts EMR via Unicenter
- Maintained up to date tracking log of new requests and their current status
- Managed training schedule for all training staff
- Conducted Allscripts training sessions for all roles within Ambulatory Outpatient Practices
- Updated current class offerings via Learning Management System (LMS), iLearn
- Developed curriculum around interpersonal communication for the AEHR project team
- Ran daily completion reports from LMS.
Training Specialist
EmblemHealth
Melville
10.2010 - 11.2012
- Developed training materials for Claims and Service teams
- Conducted Train-the-Trainer sessions enhancing team skills on PowerPoint, Captivate, and developing online assessments
- Designed and developed e-Learning courses in Adobe Captivate
- Designed and developed ILT courses
- Updated training records on SumTotal Learning Management System (LMS)
- Participated in training design sessions for new system enhancements
- Updated and maintained training documents via SharePoint
- Submitted monthly reports to Management team
- Developed online Trainer session evaluations
- Extracted key e-Learning course information from LMS for future updates and enhancements.
Corporate Trainer
Henry Schein Inc.
Melville
- 06.2009
- Developed training materials for Telesales and Support Service Representatives
- Conducted new hire Telesales training and WebEx training to distance locations
- Provided coaching and chair side training for Telesales Representatives as needed
- Developed and maintained yearly accreditation maintenance program for Health Industry Distributors Association (HIDA) for Telesales Representatives
- Coordinated with various teams for application/product updates to the Telesales Team
- Developed and maintained informational pages on company internal intranet
- Acted as 'point-person' for all system enhancements that are developed between the Operations team and sales team
- Provided continue help desk level support to various applications used within the company.
Instructional Designer/Project Coordinator
Time Warner Cable of NYC
College Point
04.2000 - 10.2006
- Conducted ILT sessions for call center representatives both inbound and outbound
- Conducted ILT sessions for MS Word, MS Excel, MS PowerPoint, and Internet & Email Essentials
- Facilitated various Management training sessions for Conducting Meetings, Presentation Skills, and Team Building
- Coached existing staff members for acceleration within company
- Designed and conducted web training sessions
- Designed and maintained all training programs including new hire training manuals and leaders guides, computer training manuals, new product roll-outs, and e-Learning modules
- Designed an online class registration and course catalogue via Intranet
- Designed standardized testing programs.
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Education
Master of Science - Health Informatics
01.2021 - 12.2022
Bachelor of Arts - Elementary/Special Education
09.1996 - 12.1998
Skills
- Team management
- Coaching and mentoring
- Verbal and written communication
- Corporate communications
- Logistics management
- Project coordination
- Team building
- Decision-making
- Employee development
- Organizational development
- Problem-solving
- Project management
- Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balanceCompany CultureTimeline
Director, Epic Education - Northwell Health
04.2023
Director, AEHR Education - Northwell Health
04.2022 - 04.2023
Hofstra University - Master of Science, Health Informatics
01.2021 - 12.2022
Senior Administrative Manager, AEHR Education - Northwell Health
10.2017 - 04.2022
Manager, AEHR Education - Northwell Health
01.2014 - 10.2017
Training Coordinator / Trainer AEHR - Northwell Health
11.2012 - 01.2014
Training Specialist - EmblemHealth
10.2010 - 11.2012
Instructional Designer/Project Coordinator - Time Warner Cable of NYC
04.2000 - 10.2006
St Joseph's University - Bachelor of Arts, Elementary/Special Education
09.1996 - 12.1998
Corporate Trainer - Henry Schein Inc.
- 06.2009
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