Alison Williams

Ensure documents are completed and submitted promptly

• Ensure mortgages produced by home loans have no unresolved underwriting or collateral errors
• Anticipate problems and focus on prevention
• Execute the underwriting function needed by supplementing the system with interventions, clearing flags, applying rules and adhering to proper guidelines
• Ability to make independent judgement calls based on knowledge or federal and state regulatory requirements including compliance and timelines
• Forward closing documents to all parties, including borrowers, agents, escrow and title.
• Analyzed credit, income, compliance, title documents, and appraisals during underwriting processes.

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware and granted system permissions to new employees.
• Configured hardware, devices, and software to set up work stations for employees.

• Gathered and audited documents for loss mitigation options
• Maintain thorough knowledge of products, risks, policies, guidelines, and regulations to provide customers accurate
• Acted as direct point of contact on delinquent or imminent default accounts and assisted through loss mitigation servicing process.
• Promptly answered and direct calls, address customer questions, and handle administrative duties
• Completed in-depth servicing issues research, including payment discrepancies, and escrow inquiries
• Strategically communicated and built rapport with existing clients to understand their needs and explain product value
• Possessed a specialist-level understanding of all modification programs and maintained robust knowledge of other non-modification workouts and non-foreclosure liquidation options.