Alison Yang
Sacramento,Ca.
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful HR team collaborator with in-depth knowledge of Payroll and Hiring. Works well independently or in team environments. Outstanding analysis skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Staff Services Manager
Department of Rehabilitation
08.2021 - Current
- Responsible for planning, organizing, and directing the activities of the Health Management Unit (HMU).
- Synthesized current business data to produce reports and polished presentations, highlighting findings, and recommending changes.
- Supervise health benefits staff responsible for timely and accurately processing, implementing, maintaining, and reviewing benefits for employee Health, Dental, Vision, Workers Compensation, Family Medical Leave Act (FMLA), California Family Rights Act (CFRA) and other miscellaneous benefits transactions.
- Provides supervision, guidance, evaluation, and training to a team of HMU staff.
- Supervises the Unit workflow to ensure that all documents are processed timely and accurately in accordance with departmental and control agency requirements.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity.
- Responsible for the day to day operations of the Unit.
- Documented business processes and analyzed procedures to align with changing business needs.
- Ensures that all subordinates staff are committed to always providing quality customer service and to thoroughly meet customer’s needs.
- Act as back-up to Assistant HR Chief in his absence.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Box Office Lead
Sacramento Kings, Ticket Seller
10.2017 - Current
- Provide excellent customer services, assisting customer by selling tickets to events at the Golden 1 Center via the Ticketmaster and Archtics ticketing system, file will-call tickets accurately for each designated event, answering customer questions in person and on the phone, assist with ticket problem resolution for guests on event nights, reprinting event tickets via the Ticketmaster and Archtics ticketing system, assist and train other coworkers, and assist with count out at the end of the night as needed
- Assist customers in-person with ticketing issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Run end of day reports and balance the deposit and safe.
Staff Services Manager I
Department of Rehabilitation
05.2017 - 07.2021
- Assisting the Human Resources Branch with co-managing the Transactions Unit and the Performance Management Unit in absence of the manager as well as assisting with special projects for the HR Chief.
- Assist the Transaction/Payroll Manager with supervising employees, creating language for job advertisements, interviewing applicants, doing reference checks, completing hiring documents, answering questions from staff and customers, holding meetings, directing staff and resolving any issues that may arise.
- Assist with the Performance Management Unit in absence of management by providing guidance to staff and managers out in the field on progressive discipline issues that may arise
- Worked on special projects for the HR Chief such as developing training binders, developing process improvements, auditing documents, etc.
- Assist with collecting, reviewing, and analyzing personnel related data for upper management as needed
- Employee Assistance Coordinator for the Department of Rehabilitation.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Documented business processes and analyzed procedures to align with changing business needs.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Associate Personnel Analyst
Department of Consumer Affairs
11.2016 - 05.2017
- Responsible for administering and developing more complex and highly sensitive technical examinations for various Divisions/Bureaus within the Department.
- Independently perform varied analytical work at the journey-level on projects related to job analysis, examinations and recruitments.
- Provides advice and assistance on complex and varied customer needs.
- Represent and serve as the chairperson on examination interviews.
- Assist upper management in performing confidential and sensitive high-level projects.
- Perform other related work as required, including researching, analysis and staff work on personnel-related issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created and delivered HR training sessions to staff, managers and executives.
Staff Services Manager
Department of Rehabilitation
11.2013 - 11.2016
- Co-managed the Hiring and Selections Unit that comprised of 5 Analysts and 1 Management Services Technician
- Assist the analysts with any questions and or problems they may encounter while processing recruitments and administering examinations.
- Assist staff with the recruitment process for the department.
- Assist the examination process by finding Subject Matter Experts, setting up meetings, assisting with the Job Analysis, and the actual administration of exams.
- Assist with managing clerical staff within the Personnel Services Section; assist them in any way possible by answering any questions they may have from customers, making sure mail is being completed (incoming and outgoing), supplies are maintained and ordered when needed, and making sure the office is running smoothly for everyone within Personnel.
- Attend various monthly manager meetings with upper management and other State Agency Representatives,
- Track and maintain budget allotment for Personnel.
- Assist the analysts within the unit on the ECOS system utilized for hiring.
- Attended all the meetings and training at CalHR regarding ECOS.
- Back-up Administrator for the ECOS system.
- Make presentations to management and supervisors regarding human resources related policies and procedures.
- Participated in quality work teams in order to resolve issues, re-engineer processes, and develop and conduct training as requested by management.
- Documented business processes and analyzed procedures to align with changing business needs.
- Previously I was on a management rotation where I managed the Performance and Resources Management Unit of 5 Analysts; 4 Performance Analysts and 1 Worker’s Compensation Analyst.
- Assist the analysts with employee discipline, attend meetings with our Legal staff and upper management, attend Threat Assessment meetings, hold weekly staff meetings; provide guidance to staff, and assist other subordinates as needed.
- In a lead capacity, provide assistance in the Personnel Officer’s absence.
- Helped solve diverse program problems with in-depth analysis.
Box Office Ticket Seller
Sacramento Kings
01.2007 - 03.2014
- Assisting customers with the purchase of tickets through the Ticketmaster system to events held at Sleep Train Arena.
- Answering customer questions, upsell for other upcoming events, cashiering, balancing register, reprinting tickets, filing, making copies, answering phones, and assisting other coworkers when needed.
- Provided exceptional customer service to promote positive experience.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Associate Personnel Analyst
Rehabilitation
03.2012 - 10.2013
- Acted as lead for the Transaction team in absence of the manager.
- lead on the My CalPAYS project for the Department of Rehabilitation (DOR); primary person responsible for collecting, reviewing, and analyzing data for My CalPAYS in preparation for conversion to the new payroll system; attend all the meetings in regards to the My CalPAYS project; update management on any issues and/or recommendation with the My CalPAYS projects; Training Coordinator for all My CalPAYS training; attended all the required training for this new system.
- Review, analyze, and prepare department-wide notices to employees regarding information received from various control agencies.
- Security Monitor for the State Controller’s Office (SCO) Decentralized System for both the Legacy System and the My CalPAYS system.
- Maintain security access for DOR’s in-house system for the Personnel Services Section.
- Bilingual Certification and Pay Coordinator; review the bilingual packages which consist of the STD 897 (Bilingual Authorization Request), DR 661 (Bilingual Fluency Rating), and the duty statement to make sure that the employee has met all the requirements to receive the bilingual pay.
- Handle special projects for the Personnel Services Section such as audits for DOR, MIRS and Adhoc Report request; various other projects as assigned.
- Provided back up to Position Control and Benefits.
- Created and delivered HR training sessions to staff, managers and executives.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Staff Services Analyst
Department of Rehabilitation
08.2010 - 03.2012
- Review, analyze, and prepare department-wide notices to employees regarding information received from various control agencies.
- Analyze and perform salary determination and transfer eligibility referencing DPA and SPB laws, rules, and regulations.
- Determine range placements by reviewing and analyzing education and employment history and referencing alternate range criteria.
- Monitor security access within Personnel for the State Controller’s Office (SCO) Decentralized
- System (Legacy); primary person responsible for collecting, reviewing, and analyzing data for My CalPAYS in preparation for conversion to the new payroll system.
- Bilingual Certification and Pay Coordinator.
- Update Org Charts in the Visio application.
- Examined logs, documents and other records to generate complete data views.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Personnel Specialist
Department of Rehabilitation
07.2007 - 08.2010
- Processing payroll in the SCO Legacy system; keying in pay for permanent full-time/part-time employees, permanent-intermittent employees and retired annuitants; answering questions regarding payroll;
- Assist other Personnel Specialist as needed.
- Process documents for potential hires.
- File, copy, fax, process incoming documents for employees.
- Process salary determination for new employees, range changes , SALs, GENs, etc.,.
- Assist Personnel Unit as back-up receptionist.
- Utilize SCO, DPA, DGS, and other websites to help me in my daily work.
- Assisted with the Furlough Program for the department.
- Assisted in the development of our in-house hiring system for the Department of Rehabilitation.
- Cross-trained to cover other personnel staff duties.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Implemented internal training for supervisors and other personnel.
- Researched options and mandates to enable proper implementation of personnel procedures.
Office Assistant
Rehabilitation
06.2006 - 06.2007
- Main receptionist for the Personnel Unit front counter.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Provided assistance in the Selection Services Unit with posting of job vacancies for the department on VPOS and the department’s Intranet webpage.
- Interacted with customers by phone, email, or in-person to provide information.
- Assist with mailing contact letters, process incoming applications and contact letters, and coding the Certification List.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Key in timesheets for the Selection Services Unit
- Provided assistance to the Exam Analysts with checking in candidates for interviews and exams.
- Update ORG charts in the Visio application.
Education
High School Diploma - General Education
Sacramento City College
Sacramento, CAHigh School Diploma -
Sarah Jones High
Sacramento, CA06.1999
Skills
- Standardized Methodologies
- HR Training
- Report Writing
- Wages and Salary
- Analytical and Critical Thinking
- HR Support
- Department Leadership
- Clerical Support
- HR Transformation
- Payroll Liabilities
- Policy Interpretation
- Disability Management
Timeline
Staff Services Manager
Department of Rehabilitation
08.2021 - Current
Box Office Lead
Sacramento Kings, Ticket Seller
10.2017 - Current
Staff Services Manager I
Department of Rehabilitation
05.2017 - 07.2021
Associate Personnel Analyst
Department of Consumer Affairs
11.2016 - 05.2017
Staff Services Manager
Department of Rehabilitation
11.2013 - 11.2016
Associate Personnel Analyst
Rehabilitation
03.2012 - 10.2013
Staff Services Analyst
Department of Rehabilitation
08.2010 - 03.2012
Personnel Specialist
Department of Rehabilitation
07.2007 - 08.2010
Box Office Ticket Seller
Sacramento Kings
01.2007 - 03.2014
Office Assistant
Rehabilitation
06.2006 - 06.2007
High School Diploma - General Education
Sacramento City College
High School Diploma -
Sarah Jones High