Alison Young
Daleville,MS
Summary
Dynamic Office Manager at BWI Companies Inc with exceptional organizational skills and a proven track record in enhancing team productivity. Expert in financial tracking and customer relations, successfully reduced outstanding account balances through diligent follow-ups. Adept at implementing efficient workflows, ensuring compliance, and fostering positive supplier relationships.
Overview
17
17
years of professional experience
Work History
Office Manager
BWI Companies Inc
06.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Updated aging reports based on daily audits.
- Partnered with sales teams to develop customized payment plans for high-value clients, ensuring long-term business partnerships.
Accounts Payable Supervisor
Emilia Resources LLC, / Pharma Pac LLC
02.2008 - 06.2018
- Processed all vendor invoices promptly in accordance with company policy.
- Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
- Maintained accurate records of all financial transactions within the accounts payable department.
- Researched all invoices that were past due.
- Reduced payment errors by closely monitoring and reconciling vendor statements.
- Oversaw monthly accounting close process for timely and accurate reporting of financial information.
- Managed month-end closing process, ensuring timely completion of accruals and account reconciliations.
- Optimized cash flow management by proactively scheduling payments based on discounts available or due dates.
- Coordinated with auditors during annual audits, providing necessary information to ensure a timely completion of the audit process.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Reconciled bank statements.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper GL codes.
Education
Business Administration
Mississippi State University
Starkville, MS05-1990
Skills
- Organizational skills
- Office administration
- Data entry
- Customer service and relations
- Billing
- Report preparation
- Workflow planning and optimization
- Financial tracking
- Expense reporting
- Human resources
- Account reconciliation
- Credit and collections
Timeline
Office Manager
BWI Companies Inc
06.2018 - Current
Accounts Payable Supervisor
Emilia Resources LLC, / Pharma Pac LLC
02.2008 - 06.2018
Business Administration
Mississippi State University
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