Alison Zanella

Peer support for families navigating mental health systems.

Empowers families to set goals and supports to identify strategies to achieve goals.

Attends and helps prepare for IEP meetings, case management meetings and wraparound meetings.

Offers training and education so families can effectively communicate with the agencies involved in the family's care.

Role model and source of hope.

• Presented information session speeches to explain perks, benefits and details about enrolling.
• Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
• Conducted recruitment phone calls each to attract new students.
• Met with approximately potential students per to support admissions process, answer questions and explain degrees offered.
• Planned and managed special presentations and activities for potential enrollees by working closely with other staff.
• Maintained professional, welcoming and orderly reception area to greet guests.
• Verified student information and overall application completeness.
• Led tours for prospective students and family members to show facilities and answer questions.
• Provided student support throughout admissions process to resolve inquiries.
• Helped complete admissions packets and submitted paperwork to registrars for review and processing.
• Monitored admissions process and provide student support to facilitate application approval.
• Updated social media sites for admissions branch.

• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Designed sales and service strategies to improve revenue and retention.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
• Tracked monthly sales to generate reports for business development planning.
• Facilitated monthly workshops to share best practices to optimize productivity.

• Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
• Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
• Developed programs and initiatives to support organization's long-term goals.
• Created and implemented engaging activities, field trips and special events to diversify camp life.
• Monitored safety and procedures pertaining to complete supervision of campers and staff.
• Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
• Enforced high level of safety and health standards, keeping staff trained and proficient in respective procedures and policies.
• Created and oversaw implementation of schedules and procedures for entire camp operations comprising 25 staff and 250 campers.
• Set up schedules to take advantage of instructor and staff strengths and training while optimizing coverage.
• Supervised all seasonal and camp-related staff, including selection, development and release of 25 counselors.
• Maintained and reviewed records and evaluations of staff, programs and related infrastructure.
• Developed and strengthened parent, student and school representative relationships.
• Identified optimal curricula to fulfill camp requirements.
• Evaluated and documented performance and growth, relaying participant performance and growth to parents through both oral and written evaluations.
• Scheduled and coordinated events and activities.
• Promoted facility events and offered information to clarify pricing and requirements.
• Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel.
• Trained workers in procedures and policies for safe recreational activities.